Nashaun Briggs

Enhanced company reputation by providing exceptional customer service and support.

Answered alarms in a timely manner.

Troubleshot technical issues related to alarm equipment, resolving problems quickly while minimizing downtime.

Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

Troubleshot systems remotely to assist clients with resetting and bypassing medical alarm systems.

• Facilitated communication between clients and other service providers.
• Complete assigned tickets, work from reports and other assignments regarding client records
• Maintain access to, and security of, highly sensitive materials
• Contact agencies to obtain new or corrected client information.
• Enter up to 30 referrals for personal emergency response systems a day.
• Assist case managers with updating client information.
• Place temporary holds and disconnects on client accounts.
• Meet individual, team and department goals for productivity and quality

• Acted as first point of contact for clients and customers.
• Set new clients up with services.
• Made outgoing calls to potential clients and received incoming calls.
• Collected and stored Private Pay clients payment information.

• Enhanced company reputation by providing exceptional customer service and support.
• Answered alarms in a timely manner.
• Troubleshot technical issues related to alarm equipment, resolving problems quickly while minimizing downtime.
• Tested equipment with customers or field associates to verify proper operation of alarm systems.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
• Troubleshot systems remotely to assist clients with resetting and bypassing medical alarm systems.
• Assisted callers in emergency situations with appropriate information and support.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Assisted customers in making payments on accounts and setting up payment plans.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Made PCP changes, set appointments, created grievance appeals, approvals and benefit authorizations for members, sent out Insurance cards and more.
• Maintained strong call control and quickly worked through scripts to address problems.
• Reviewed customer account information to determine current issues and potential solutions.
• Conducted CRM tasks to maintain quality assurance satisfaction levels.

• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Used mobility devices to transport patients.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Obtained, recorded and reported patient vital signs as needed for medication administration.
• Prepared various medications per shift to distribute to patient orally, topically or through inhalation.

• Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
• Monitored client behaviors and emotional states, reporting concerns to Director or nursing and documenting information in files.
• Monitored medications for patients with various conditions and kept watchful eye for side effects.
• Administered scheduled drugs under direct supervision of licensed nurse.
• Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
• Initiated oxygen and administered life-saving drugs in emergency situations.
• Monitored vital signs during medication administration to quickly identify any complications.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.