Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nashauna Smith

Warren,MI

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Office Manager

Auto Advance of America
Warren, MI
06.2012 - Current
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Maintained filing system for records, correspondence and other documents.
  • Assisted in recruiting, onboarding and training new employees.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
  • Maintained accurate records of collection activities in database system.
  • Monitored customer accounts for changes in financial status or contact information.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.
  • Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
  • Resolved customer complaints promptly and efficiently.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.

Office Manager

Haywood’s Logistics
Southfield, MI
05.2022 - 03.2023
  • Coordinated and scheduled truck drivers to ensure timely delivery of goods.
  • Developed relationships with carriers to secure reliable transportation services at competitive rates.
  • Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.

Education

Diploma - Patient Care Coordinator

Mary Grove College
Detroit, MI
02-2009

Diploma - Medical Assistant

NIT
Southfield, MI
05-2007

Some College (No Degree) - Nursing

Bakers College
Clinton Township, MI

Skills

  • Supervision and leadership
  • Written communication
  • Multitasking abilities
  • Computer skills
  • Critical thinking
  • Organizational skills
  • Payroll processing
  • Office management
  • Credit and collections
  • Customer service
  • Problem solving
  • Building strong relationships

References

References available upon request.

Timeline

Office Manager

Haywood’s Logistics
05.2022 - 03.2023

Office Manager

Auto Advance of America
06.2012 - Current

Diploma - Patient Care Coordinator

Mary Grove College

Diploma - Medical Assistant

NIT

Some College (No Degree) - Nursing

Bakers College

Similar Profiles

CREATE PROFILE