Summary
Overview
Work History
Education
Skills
Accomplishments
Contact
Education and Training
Hobbies
Objective
Timeline
Generic

Nashavia Hemingway

Miami,FL

Summary

I have acquired Certifications by the Department Of Childrens and Families. I have earned an Associates degree in Psychology. I am an active listener and have great computer and interpersonal skills. I am an excellent problem solver and leader. I manage my time effectively, and I am a fast learner. I am dedicated to whatever I do.

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment.

Overview

16
16
years of professional experience

Work History

Customer Service Manager

Alorica
Miami, Florida
02.2021 - 11.2024

I managed a team of 12 customer service employees for the Department of FPL. My daily duties included a variety of problem-solving tasks.

  • Developed and implemented strategies for providing excellent customer service experience.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.

Specialty Team Member

Whole Foods Market Inc
Miami , FL
12.2017 - 10.2020
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Observed safe work practices and conducted safety inspections to reduce workplace accidents.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.

Janitorial

Helen B. Bentley
Miami, fl
06.2010 - 08.2015

Responsible for emptying trash, disposing of hazardous objects, sanitizing the area for the Dr., and maintaining the cleanliness of all restrooms. I also had a leadership role in this position and was responsible for the following.

  • Ensured all janitorial equipment is maintained and in working order.
  • Inspected janitorial closets for proper supply levels.
  • Maintaining janitorial supply inventory.

youth counselor

Miami Museum Of Science
Miami, FL
05.2009 - 08.2009
 mentored young children, gave tours to guest and taught them about the museum, filed papers.

Education

Associate of Arts - Psychology

Miami Dade College
Miami, FL
05.2018

High School Diploma - child care

South dade technical College
Homestead, FL, united states
2015

Skills

  • Certified to work with children from the ages of birth to five years
  • Observant
  • Honest
  • Leadership
  • Problem-solving
  • Creative
  • Critical thinking
  • self-confidence
  • Computer literacy
  • Customer service
  • Computer skills
  • Organizational skills
  • Flexible
  • Conflict resolution
  • People skills
  • Decision-making
  • Active listening
  • Multitasking
  • Time management
  • Problem resolution
  • First Aid/CPR
  • Reliable and trustworthy
  • Staff management
  • Employee onboarding
  • Conflict resolution

Accomplishments

Passed all state exams required to become a Childcare provider. Such, includes child care facility rules and regulations, health safety and nutrition, identifying and reporting child abuse and neglect, child growth and development, behavioral observation and screening, understanding developmentally appropriate practices, and early literacy for children age birth through three. Also I have taken and passed 2 CEUs for this course. Consistently maintained high customer satisfaction ratings. I was promoted to team leader at previous job. I was able to maintain honor roll all four years in high school and managed to make the Dean’s list both years at Miami-Dade college.

Contact

Miami, FL 33157

Education and Training

Miami, FL

Hobbies

I love to read and journal.

Objective

My goal is to secure a challenging position in a reputable organization to expand my skills and knowledge and to grow professionally. I would like to fully utilize my training and skills, while making a significant contribution to the success of the company where i will be employed.

Timeline

Customer Service Manager

Alorica
02.2021 - 11.2024

Specialty Team Member

Whole Foods Market Inc
12.2017 - 10.2020

Janitorial

Helen B. Bentley
06.2010 - 08.2015

youth counselor

Miami Museum Of Science
05.2009 - 08.2009

Associate of Arts - Psychology

Miami Dade College

High School Diploma - child care

South dade technical College
Nashavia Hemingway