Accomplished, outcome-driven management professional with year-over-year success in leading challenging initiatives, with emphasis on strategic planning, scheduling, quality assurance, project development, training, and customer support.
Proven leader in project management, data analytics, accounting, business intelligence, and improved team performance.
Recognized as an inclusive leader who empowers employees to build stronger customer connections through understanding customers' emotional expectations leading to continuous improvement.
Skilled in developing, measuring, and improving KPIs to drive efficiency, eliminate waste and minimize cost.
Supply Chain executive with leadership experience in the transportation industry, as well as the United States Army Reserves.
Proven Track record in creative problem-solving and elevating profitability. Successful in developing high-performance teams and inspiring employees to meet company goals.
Highly Organized with achievements in personnel leadership, financial analysis, transportation, and operations management.
Skilled in applying analytical and evaluative methods and techniques concerning the efficiency and effectiveness of operations as they relate to warehousing and transportation.
Track record of driving aggressive improvements in top and bottom-line performance, powering market and sales growth while solidifying organizational infrastructure to minimize risk, avoid costs, and ensure sustainability.
A veteran of the United States Marines, as well as the United States Army Reserves.
Skilled in various proprietary software, as well as Microsoft Office Suite.
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
United Parcel Service
01.1996 - Current
Operations Manager
United Parcel Service, UPS
2012 - Current
Manage up to 150 employees and 10 supervisors at 4 separate locations
Oversees training for UPS small package tractor-trailer drivers
Monitors performance to ensure drivers follow ups and regulatory requirements
Responsible for supervising the daily performance of drivers to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements
Work with service providers to maximize day-to-day proficiency and ensure packages are delivered in a safe, timely, and professional manner
Participated in the development and implementation of processes and plans to maximize the center's proficiency and achieve both business and budget results
Conduct performance evaluations and resolve individual and group performance issues
Conduct effective meetings by remaining neutral, prompting open discussion, providing structure and process for engagement, advocating collaboration, cultivating shared responsibility, and building consensus and agreement
Supervise road activities by reviewing service reports, monitoring schedule adherence, and following up with drivers on schedule deviations
Assist with dispatch and yard activities and work with contracted drivers during peak season operations
Selected Achievements:
Create and executed company health and safety strategies, processes, policies, procedures, and practices including auto accident prevention, injury prevention occupational health, and regulatory safety compliance
Develop and maintain working relationships with local union officials to promote positive labor relations.
Financial Analyst
United States Army Reserve
01.2009 - Current
Perform duties specific to the following financial management processes: budgeting, disbursing, and accounting for government funds; payment for travel and commercial vendor services; paying support of Soldiers and foreign national employees; and internal control operations
Provide assistance, tracking, and recovery of funds concerning DUE U.S
Overpayment and collection actions
Responsible for the administration of Defense Travel System (DTS) lines of accounting (LOA), budgets, and for the overall administration of DTS
Provide help desk support to DTS travelers in the command and down trace units
Coordinate training for Unit Administrators and assist units with pay issues.
Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts
Front Line Supervisor
United Parcel Service, UPS
Wincanton Cove, VA
1998 - 2012
Supervised the daily performance of warehouse employees to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements of up to ninety- six employees
Conducted performance evaluations and resolves individual and group performance issues
Encouraged sales lead participation through maintaining mutually beneficial customer relationships
Determined employee training needs to produce continuous development plans
Ensured learning programs are in place to meet the unique needs of the business unit
Identified individual and team gaps and development opportunities to facilitate individual and team development
Assisted with new account implementation, customer activity tracking and problem resolution
Managed workloads to ensure customer contract requirements and deadlines were met
Participated in the development and implementation of processes and plans to maximize the center's proficiency and achieve both business and budget results
804) 912-0692 nkblank05, Selected Achievements:
Promoted from a part-time role in 2004, and again to Feeder on Road Manager in 2012.
Accomplished staff results by communicating job expectations and planning, monitoring, and appraising job results
Education
Masters of Business Administration - Human Resource Management
Columbia Southern University
Orange Beach, AL
2020
BBA - Business Management
University of Phoenix
Tempe, AZ
2010
OSHA Management Orientation, Department of Defense Finance Management Certification Level 1, 2 and 3, Completed Advance Leadership Senior Leadership, and Master Leadership Course -
Military School
Skills
Developing managers
Supply Chain Management
Work flow planning
Cost reduction strategies
Risk analysis and management
Report generation
Natural leader
Timeline
Financial Analyst
United States Army Reserve
01.2009 - Current
United Parcel Service
01.1996 - Current
Operations Manager
United Parcel Service, UPS
2012 - Current
Front Line Supervisor
United Parcel Service, UPS
1998 - 2012
Masters of Business Administration - Human Resource Management
Columbia Southern University
BBA - Business Management
University of Phoenix
OSHA Management Orientation, Department of Defense Finance Management Certification Level 1, 2 and 3, Completed Advance Leadership Senior Leadership, and Master Leadership Course -