Nashawna Staples
Summary
Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Protection Specialist
Kansas Department For Children & Family (DCF)
06.2020 - 02.2023
- Improved client satisfaction by providing empathetic and compassionate support during hotline calls.
- Managed high-stress situations effectively, prioritizing caller needs and maintaining composure under pressure.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Ensured confidentiality of sensitive client information while sharing pertinent details with necessary parties when required.
Delivery Driver/Retail Team Member
Panera Bread
08.2019 - 06.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Human Resources Generalist Manager
United States Army
01.2015 - 12.2015
- Enhanced employee engagement by implementing comprehensive onboarding programs and regular performance evaluations.
- Managed benefits administration, ensuring timely enrollment and accurate processing of claims.
- Collaborated with executive management to align human resources strategies with organizational objectives.
- Maintained up-to-date knowledge of HR best practices, continuously improving company policies and procedures as needed.
- Managed the administration of employee leave requests, maintaining compliance with applicable laws while minimizing disruption to operations.
Executive Administrative Assistant
United States Army
05.2014 - 12.2014
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
Human Resources Specialist
United States Army
05.2008 - 04.2014
- Collaborated with department managers to identify staffing needs, resulting in tailored recruitment strategies for each team.
- Implemented performance management systems that motivated employees to excel in their roles and contributed to company success.
- Partnered with executive leadership to strategically align HR goals with overarching business objectives, driving organizational success as a result.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
Education
Bachelor of Arts - Religious Studies
Chaminade University Of Honolulu
Honolulu, HI05.2019
Bachelor of Science - Psychology
Chaminade University of Honolulu
Honolulu, HI05.2019
Skills
- Report Writing
- Computer Literacy
- Crisis Intervention
- Active Listening
- Problem Solving
- Empathy and Compassion
- Confidentiality Practices
- Data Analysis
- Conflict Resolution
- Ethical Decision-Making
- Resource Coordination
- Critical Thinking
Accomplishments
- Maintained office & files, resulting in 100% accuracy for all audits.
- Was named Outstanding Graduate at Chaminade University
- Fostered cultural change by communicating with organizational leaders and peers.
Timeline
Protection Specialist
Kansas Department For Children & Family (DCF)
06.2020 - 02.2023
Delivery Driver/Retail Team Member
Panera Bread
08.2019 - 06.2020
Human Resources Generalist Manager
United States Army
01.2015 - 12.2015
Executive Administrative Assistant
United States Army
05.2014 - 12.2014
Human Resources Specialist
United States Army
05.2008 - 04.2014
Bachelor of Arts - Religious Studies
Chaminade University Of Honolulu
Bachelor of Science - Psychology
Chaminade University of Honolulu
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