NaShay Richardson
Advantage Solutions
Jacksonville,NC
9
years of professional experience
Results-driven Retail Manager with a strong track record in building customer loyalty and team development. Implemented a new POS system, enhancing operational efficiency. Coached teams to maximize productivity and ensure safety compliance, contributing to a positive store environment.
Work History
Travel Associate
9 Months- Coordinated domestic and international travel bookings, aligning itineraries with corporate policy requirements.
- Managed reservation changes, cancellations, and reissues using travel booking systems.
- Reviewed travel requests for accuracy, completeness, and compliance before processing.
- Communicated itinerary updates to travelers and stakeholders, resolving scheduling conflicts promptly.
- Conducted thorough research on destinations to provide accurate information and expert guidance to travelers.
Assistant Store Manager
4 Years- Resolved customer complaints to enhance satisfaction and loyalty.
- Supervised employee scheduling to optimize staffing and meet operational needs.
- Implemented inventory management systems.
- Adjusted pricing strategies to stay competitive.
- Managed store operational budgets.
- Led a team of [Number] associates in daily operations.
- Served as Acting Manager in the absence of the Store Manager.
- Created daily, weekly, and monthly sales reports to track performance and inform strategic decisions.
- Conducted training sessions for staff on operational procedures.
- Trained staff on customer service best practices.
Crew Trainer
4 Years 2 Months- Trained employees on POS systems.
- Developed and implemented [Product Name] training manual to standardize training processes.
- Helped the team pass [Location]'s health inspection.
- Enhanced team performance through targeted strategies during [Timeframe].
- Achieved productivity targets consistently throughout [Year] by optimizing workflows.
- Analyzed team performance data to identify areas for improvement and optimize training strategies.
- Managed inventory procedures during shifts.
Cashier
6 Months- Ensured all transactions were recorded accurately.
- Assisted [Number] customers per hour, ensuring a positive shopping experience.
- Managed crowd control during high-traffic events to maintain order and efficiency.
- Tracked and noted customer preferences for personalized service.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Organized the front-end display.
- Remembered customer preferences.
- Monitored expired items in the checkout aisle.
- Assisted in planning and coordinating customer appreciation day activities.
Education
High School Diploma
Skills
Travel itinerary planning
Travel package design
Vendor management
Sales Reporting and Analysis
Retail sales
Inventory Management
Store operations management
Fast-paced multitasking
Supply chain and vendor management
Travel operations coordination
Travel data analysis
Store Safety and Compliance
Motivational leadership
Cost management strategies
Conflict resolution
CRM
Staff development
Performance monitoring
Sales analysis
Traveler satisfaction assessment
Travel service sales
Client education and support
Team collaboration
Cross-functional collaboration
Detail-oriented planning
Problem-solving
Itinerary scheduling
Task management
Dependable service delivery
Task management
Timeline
Travel Associate
Advantage Solutions
01.2026 - CurrentRead More
Assistant Store Manager
Family Dollar
08.2021 - 08.2025Read More
Cashier
Food Lion
04.2019 - 10.2019Read More
Crew Trainer
McDonald's
08.2017 - 10.2021Read More
Northside High School
High School Diploma
Read More