Na'Shaya Dupree
Glendale,AZ
Summary
I am a highly self-motivated, efficiently organized individual with excellent communication and human relation skills. I focus on attention to detail, while honoring confidentiality. Handles high stress and pressure well in a fast-paced ever-changing environment. I am a very energetic team player and motivator that is always eager to learn and offer support when needed. Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Authorization Specialist
American Vision Partners
10.2023 - 04.2024
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
- Promoted positive customer experiences by addressing concerns or questions related to authorizations in a professional manner.
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Vanguard Inc.
06.2022 - 05.2023
- Customer service agent
- Improve staff performance through training, attention to detail and empathetic problem-solving methods
- Assist with the client's needs
- Resolve customers conflicts in a professional courteous manner
- Responsible for customers billing and settling payment disputes
- Admin tasks as needed including answering phones, responding to email.
CSR - CUSTOMER SERVICE REPRESENTATIVE
The Money Source
12.2021 - 06.2022
- Customer service agent supervisor resolved staff and client's conflicts
- Daily financial reporting
- In charge of client databases and scheduling
- Reviewing customers feedback on files
- Worked with employees answering calls, assisting clients, up-to-date knowledge resolving payment, collections
- Assisted accountant with accounting tasks, billing, fees.
RECEPTIONIST/FRONT DESK ASSISTANT
Fairmont Hotels & Resorts
01.2021 - 12.2021
- Hotel staff
- Improve staff performance through training, attention to detail
- Daily financial reporting
- In charge of the guest database and schedule
- Point person for corporate client relations and reviewing guest feedback posted online
- Worked with the marketing team on a campaign to increase guest bookings
- Assisted accountant with accounting tasks
- Handled in-person guest complaints.
APPOINTMENT SETTER
Roseland Healthcare Services
03.2019 - 10.2020
- Perform in a fast-paced environment, took outbound phone calls, assisted clients with appointments, arranged resort reservations.
Education
Certification - Medical Billing & Coder
UEI College
Phoenix, AZ10.2023
High School Diploma -
Humanities And Science Academy
Tempe, AZ06.2019
Skills
- EHR systems
- HCPCS Code
- Back Office/ front Office Conduct
- Medical Office Terminology
- ICD-10-CM Code
- ICD-10-PCS Code
- Microsoft Excel/Spreadsheet 60
- CPT-4 Code
- Data entry
- EMR systems
- CRM software
- Hospital Experience
- Medical Billing Management
Certification
- HIPAA Certification
- CPR Certification
- Perfect Attendance 2023
- Honor Roll 2023
- Insurance Billing
- Insurance Coding Principles
- Medical Law and Ethics
- Documentation and Records
- Medical Billing and Collections
References
- Nicole Henry, 602-290-2767, UEI College Medical Teacher
- Kashuna Hopkins, 602-214-9980, UEI Externship Supervisor
Timeline
Authorization Specialist
American Vision Partners
10.2023 - 04.2024
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Vanguard Inc.
06.2022 - 05.2023
CSR - CUSTOMER SERVICE REPRESENTATIVE
The Money Source
12.2021 - 06.2022
RECEPTIONIST/FRONT DESK ASSISTANT
Fairmont Hotels & Resorts
01.2021 - 12.2021
APPOINTMENT SETTER
Roseland Healthcare Services
03.2019 - 10.2020
Certification - Medical Billing & Coder
UEI College
High School Diploma -
Humanities And Science Academy
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