Na'Shaye Davis
Park Forest,IL
Summary
Talent Development Experienced transportation professional proficient in local roads and rules. Licensed driver in the state of Illinois with a clean record. Consistently helps elderly and disabled individuals board, ride and disembark from vehicle safely. Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude. Qualified Bus Operator aiming to fulfill the Bus Operator role. Well-versed in maintaining efficient route times while retaining diligent focus on safety. Solid foundation of knowledge and experience, mastery of DOT regulations and safety protocols.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Public Transportation Bus Operator
Chicago Transit Authority, CTA
04.2016 - Current
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
Assistant Branch Manager
JPMORGAN CHASE BANK
02.2006 - 11.2015
- Directly responsible for the daily, monthly, and quarterly branch operations; sales, business development, profits and productivity, scheduling & staff management of 16 team members generating >$150MM in deposits
- Provide training & development for career advancement
- Handle customer complaints
- Market new bank products and services
- Solely responsible for control of vault processes as well as cash control.
Member of Staffing Resource Unit / Travel Team
JPMORGAN CHASE BANK
01.2006 - 01.2008
- Member of a travel team that performed Teller duties for bank branches throughout The Loop, South & South West Suburbs, & Northern, IN
- Trained new hires in correct process and procedures.
Senior Customer Service (supporting the Office of the President)
TCF NATIONAL BANK
03.1999 - 02.2006
- Responded to and resolved customer telephone inquiries on Endorsement Holds in an expedited manner including facilitating the release of funds caused by Endorsement holds placed on the accounts.
Return Deposit Collector/Loss Prevention
TCF NATIONAL BANK
01.2000 - 01.2002
- Monitored account deposit and withdrawal activity, or closed checking and/or savings accounts based on items that were deposited, and returned unpaid by other financial institutions to prevent financial losses.
Operations Supervisor
TCF NATIONAL BANK
01.1999 - 01.2000
- Supervised up to 10 Tellers in daily operations & cash handling; performed internal audits, customer service, opened & closed the branches.
Assistant Manager
PIZZA HUT
06.1992 - 12.1998
- Conducted product inventory, prepared schedules, responsible for hiring, training and motivating full and part-time staff, controlled finances versus sales plan, maintained the physical appearance of the restaurant.
Skills
- MS Office; Word, Excel, Outlook, MS Communicator (LYNX)
- Company Software: Instant Image, Teller Express, Host System, Impact 360 (Scheduling System)
- Safe driving skills
- Safe Driving Practices
- Valid Illinois license
- Traffic law adherence
Certification
- State of Illinois Certified Food Service Manager
- City of Chicago Certified Food Service Manager
Timeline
Public Transportation Bus Operator
Chicago Transit Authority, CTA
04.2016 - Current
Assistant Branch Manager
JPMORGAN CHASE BANK
02.2006 - 11.2015
Member of Staffing Resource Unit / Travel Team
JPMORGAN CHASE BANK
01.2006 - 01.2008
Return Deposit Collector/Loss Prevention
TCF NATIONAL BANK
01.2000 - 01.2002
Senior Customer Service (supporting the Office of the President)
TCF NATIONAL BANK
03.1999 - 02.2006
Operations Supervisor
TCF NATIONAL BANK
01.1999 - 01.2000
Assistant Manager
PIZZA HUT
06.1992 - 12.1998
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