Nashby Pierre
El Cajon,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Housekeeping Operation Supervisor
Alila Marea Beach Resort & Spa
07.2021 - Current
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Trained new employees on proper protocols and guests service standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Provided exceptional customer service to guests, increasing customer loyalty 100%.
- Appraised inventory levels every weeks and ordered new merchandise to keep quantities well-stocked.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Party Host
Self Employed Services
06.2019 - Current
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Directed guests to correct areas for eating, dancing and other services.
- Planned themes for birthday parties and purchased decorations.
- Called caterers and other party planning services to reserve for events.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Housekeeping Supervisor
Estancia La Jolla Hotel & Spa
02.2017 - 04.2020
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Daycare Assistant
Rosa Nonton Family Daycare
06.2015 - 04.2017
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Offered tutoring and mentoring to school-aged children in need of additional support.
Education
High School Diploma -
Lincoln High School
San Diego, CA06.2014
Skills
- Project Planning
- Operations Oversight
- Complex Problem-Solving
- Key Performance Indicators (KPIs)
- Guest Relations
- Hiring and Onboarding
- Job Assignments
- Operational Efficiency and Safety
- Directing Team Members
- Inventory Coordination
- Manage Operations
- Individual and Team Goals
- Behavior Identification
- Guest Experiences
- Desktops, Laptops and Mobile Devices
- Accuracy and Efficiency in Documentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Full Professional
Timeline
Housekeeping Operation Supervisor
Alila Marea Beach Resort & Spa
07.2021 - Current
Party Host
Self Employed Services
06.2019 - Current
Housekeeping Supervisor
Estancia La Jolla Hotel & Spa
02.2017 - 04.2020
Daycare Assistant
Rosa Nonton Family Daycare
06.2015 - 04.2017
High School Diploma -
Lincoln High School
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