Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nashe Scott

Dundalk,MD

Summary

Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.

Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.

High-performing customer service with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Work From Home Customer Service Agent

Liveops
Dundalk, MD
11.2021 - 09.2022
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Documented calls according to Type policies for use in performance measurement and business progress tracking.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Performed independent research to solve complex issues, employing resources such as Type and Type.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.

Sales Associate

Dollar General
Covington , Georgia
05.2019 - 04.2021
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions about sizing, accessories and merchandise care.

Crew Member

McDonald’s
Covington, GA
10.2017 - 03.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.

Education

Diploma - General Studies

Newton High
Covington, GA
05.2017

Skills

  • Call Control
  • Call Center Operations
  • Cash Register Operations
  • Communications Strategies
  • Online Chat
  • Daily Logs
  • Data Systems
  • Technical Support and Assistance
  • Microsoft Office
  • Sales and Upselling
  • Staff Support
  • Team Goals
  • Bagging Items
  • Telephone Etiquette
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Livechat Messaging

Timeline

Work From Home Customer Service Agent

Liveops
11.2021 - 09.2022

Sales Associate

Dollar General
05.2019 - 04.2021

Crew Member

McDonald’s
10.2017 - 03.2019

Diploma - General Studies

Newton High
Nashe Scott