Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Nashea Fable

Willow Grove,PA

Summary

Thorough professional proficient in opening and updating accounts, managing deliveries and updating records. Tech-savvy team player with customer obsessed service and conflict resolution skills. Bringing 4 years experience in the field and focused on making a positive impact on business operations and customer service levels.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Account Associate

Prudential Financial
Newark, NJ
01.2021 - 01.2024
  • Maintained accurate records of New Business customer interactions, details of inquiries, comments, and actions taken.
  • Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
  • Delivered exceptional phone support to an average of 25+ US-based field agents weekly, contributing to the placement of over $1 million in monthly life insurance policies.

Project Management Intern

Prudential Financial
Newark, NJ
06.2021 - 11.2023
  • Developed and implemented project management plans, including budgeting, employee workforce management scheduling, and risk management.
  • Performed six month apprenticeship support for multi-million-dollar growth strategy under VP's guidance. Crafted pivotal presentations, optimized SharePoint and OneDrive, and streamlined operations for strategic execution.
  • Facilitated communication among cross-functional teams in order to achieve deliverables on time.

Licensed Life Insurance Agent

Equis Financial
Philadelphia, PA
08.2020 - 01.2021
  • Ignite Award recipient for outstanding achievement, driving the placement of over $500,000 in enforcing policies and assisting more than five clients within the initial 45-day window.
  • Analyzed client needs, recommended appropriate life insurance policies, and provided product information to clients.

Sales Specialist

Apple, Inc.
Philadelphia, PA
09.2019 - 03.2020
  • Provided exceptional customer support during Apple store product launches, assisting 15+ customers per shift during the high-demand holiday season.
  • Aided customers in purchasing over $5,000 of products, including MacBook, assorted iPads, and accessories, guaranteeing a seamless and gratifying shopping encounter.

Education

Bachelor of Arts - Communications

Temple University
Philadelphia
05-2020

Skills

  • Outlook, Word, PPT, Excel
  • CRM Handling
  • Customer/Client Centric
  • Presentation Skills
  • Complaint Resolution
  • Technical Support

Certification

  • Fixed Life Insurance License
  • Cross-Cultural Leadership and Strategic Communication Graduate Certificate
  • Public Relations Graduate Certificate

Affiliations

  • Volunteer for middle school tutor program through Mighty Writers, Philadelphia PA.

Timeline

Project Management Intern

Prudential Financial
06.2021 - 11.2023

Account Associate

Prudential Financial
01.2021 - 01.2024

Licensed Life Insurance Agent

Equis Financial
08.2020 - 01.2021

Sales Specialist

Apple, Inc.
09.2019 - 03.2020

Bachelor of Arts - Communications

Temple University

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Nashea Fable