Nasheim Pettus
Red Oak,Virginia
Summary
As an aspiring cybersecurity professional with over one year of experience, I possess excellent troubleshooting, customer service, and analytics skills. With a keen eye for analyzing issues on service calls, I am adept at finding effective solutions. Building strong customer relationships comes naturally to me due to my engaging and pleasant personality, while my outstanding diagnostic skills ensure accurate problem identification. My ultimate professional aspiration is to continuously learn and grow in the field of cybersecurity, aiming to become a respected industry leader. In my free time, I enjoy exercising, reading American history, and traveling the country.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TMR IT Service Desk Technician
Defense Commissary Agency
Fort Gregg-Adams, Virginia
12.2023 - Current
- Managed daily support for approximately 30 incoming calls on all hardware, software, and services for physical and virtual servers
- Updated and maintained (hardware and software) baseline artifacts; Reviewed daily security and local event logs; Immediately report cybersecurity issues, Provide, update, and maintain (hardware and software) baseline; Work tickets IAW the Acceptable Quality Level (AQL) Provide Enterprise Server support to cover planning, analysis, testing, implementation, operations and maintenance, information assurance, cybersecurity, and final disposition of noted servers and or systems.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tested systems, noting issues and completing preventive maintenance.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Wheeled Mechanic
Virginia Army National Guard
Sandston, Virginia
03.2018 - 03.2024
- Maintain wheeled vehicles, their associated trailers and material handling equipment systems
- Inspecting, servicing, maintaining, repairing, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems, and components
- Service automotive electrical systems including wiring harness and starting and charging systems
- Perform wheeled vehicle recovery operations
- LIft/Transport mechanical equipment weighing
Security/Front Desk Assistant
PICF
Richmond, Virginia
09.2022 - 02.2023
- Ensuring the security of the facilities and staff through various tasks Conducting patrols Monitoring surveillance equipment Conducting building inspections Safeguarding entry points Checking the identities of visitors
Education
Master of Science - Cyber Security
Liberty University
Lynchburg, Virginia05.2025
Bachelor of Science - Information Technology: Cyber Security
Virginia Union University
Richmond, Virginia05.2023
DevOps Pathway Course -
Intellectual Point
Sterling, Virginia04.2022
Advanced Studies Diploma -
Randolph-Henry High School
Charlotte Court House, Virginia05.2018
Skills
- System administration
- Wireless/Wired network technologies and practices
- Desktop / Incident Response Management systems (Manage Engine, LANDesk)
- PowerShell scripting
- HTML
- Process automation and improvement
- Windows 10 support techniques
- Windows 11 support techniques
- Network administration, including LAN / WAN, VPN, firewall, and wireless technologies
- VMWare VCenter and VSphere
- Customer Service Support
- Excellent Oral / Written Communication Skills
- Windows Server
- Unix Server
- Data Backup/Restoral
- Ticketing System Experience
- Hardware/Software Troubleshooting
- Microsoft Sharepoint
- Access Control
- Computer Forensics
- Data Security
- Firewall configuration
- Malware identification
- Mobile device security
- Network Security
- Security Policies
- Threat Analysis
- Threat Detection
- Disaster Recovery Planning
- Works Well Under Pressure
Certification
Comp Tia Security (2025)
Clearance
Secret Clearance
Awards
- NCAA VUU Men’s Basketball (2019-2022)
- NCAA VUU Cross-Country Team (2019)
- 2019 CIAA Cross-Country Championship
Volunteer Experience
Sentara Halifax Regional Hospital, South Boston, Virginia, 05/2017 - 05/2018, Filing and charting records, Keep internal information confidential., Studying patient’s cardiac rhythms while resting and exercising by using the EKG Overview
Exercising, Reading, Traveling
Reading about American History, Traveling in country and aboard
Timeline
TMR IT Service Desk Technician
Defense Commissary Agency
12.2023 - Current
Security/Front Desk Assistant
PICF
09.2022 - 02.2023
Wheeled Mechanic
Virginia Army National Guard
03.2018 - 03.2024
Master of Science - Cyber Security
Liberty University
Bachelor of Science - Information Technology: Cyber Security
Virginia Union University
DevOps Pathway Course -
Intellectual Point
Advanced Studies Diploma -
Randolph-Henry High School