Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nashemma Jean

Social Worker
Hartford,CT

Summary

A social work graduate with 4 years of experience as a personal care assistant and 5 years as a Customer Service Sales Representative, offering compassionate care and problem-solving skills. Passionate about social justice and community resources, ready to learn and develop in a supportive environment. Empathetic, compassionate, and committed to positively impacting individuals and communities, thus providing support and guidance.

Overview

12
12
years of professional experience

Work History

Personal Care Assistant

AMP Homecare
04.2024 - Current
  • Facilitate Clients with daily personal care (Meal prep, showering, dressing)
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Built strong relationships with clients to deliver emotional support and companionship.

Personal Care Assistant

Friends for Friends Homecare
01.2022 - 01.2024
  • Facilitate Clients with daily personal care (Meal prep, showering, dressing)
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Built strong relationships with clients to deliver emotional support and companionship.

Sales Associate Supervisor

Flow Jamaica
01.2015 - 01.2018
  • Optimize team productivity, resulting in excellent customer interaction, sales maintenance, and growth.
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.

Customer Service Representative

Xerox (Amazon.com)
08.2013 - 06.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Social Work - Social Work

Northern Caribbean University
Mandeville, Jamaica
12.2024

Skills

  • Cultural Competence
  • Advocacy
  • Empathy
  • Reliability
  • CRM tools
  • Advanced Microsoft Office skills
  • Excellent Organizational Skills
  • Advanced Microsoft Excel
  • Data entry
  • Verbal and written communication
  • Administrative support

Accomplishments

  • Successful Internship Projects: During my internship at Safe Space Jamaica, a remote youth counseling and advocacy organization that provides counseling and advocacy services for at-risk youths and juvenile delinquents, I applied my knowledge of social work practice while building skills and proficiency in counseling and advocacy.
  • Effective voluntary services: Over the past 6 years, I have indulged in voluntary work within the children’s Home (State care facility), where I led a team of 8 to mentor and counsel teenage youths within the organization successfully.
  • Customer Relationship Management (Sales): Cultivated and maintained connections with key customers, which led to a rise in recurring business.

Timeline

Personal Care Assistant

AMP Homecare
04.2024 - Current

Personal Care Assistant

Friends for Friends Homecare
01.2022 - 01.2024

Sales Associate Supervisor

Flow Jamaica
01.2015 - 01.2018

Customer Service Representative

Xerox (Amazon.com)
08.2013 - 06.2015

Bachelor of Social Work - Social Work

Northern Caribbean University
Nashemma JeanSocial Worker