Summary
Overview
Work History
Education
Skills
Timeline
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Nashena Davis

Ocoee,FL

Summary

Dependable team member with knowledge of the register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Cashier /Restaurant Food Server

Golden Krust Restaurant
Orlando, FL
03.2024 - Current
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Restaurant Manager

Bahia Principe Luxury Resorts
Saint Ann, Jamaica
12.2016 - 01.2021
  • Resolved conflicts among employees in an effective manner.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Assisted with kitchen preparation during peak times as needed.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Restaurant Supervisor

Beaches & sandals Resorts
Negril, Jamaica
01.2013 - 12.2016
  • Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
  • Assigned duties and shifts to restaurant staff according to workload requirements.
  • Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
  • Coordinated catering services for special events such as weddings or corporate functions.
  • Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Trained new employees on restaurant policies and procedures.
  • Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
  • Resolved customer complaints promptly and professionally.
  • Maximized service levels through hands-on leadership.
  • Adhered to all food safety regulations.

Education

GED -

Grange Hill High School
Jamaica,WI
07-2004

Skills

  • Customer Assistance
  • Cash Handling
  • Payment Processing
  • Drawer balancing
  • Payment Collection
  • Conflict Resolution
  • Customer service excellence
  • Staff Mentoring
  • Guest inquiries
  • Written and verbal communication

Timeline

Cashier /Restaurant Food Server

Golden Krust Restaurant
03.2024 - Current

Restaurant Manager

Bahia Principe Luxury Resorts
12.2016 - 01.2021

Restaurant Supervisor

Beaches & sandals Resorts
01.2013 - 12.2016

GED -

Grange Hill High School

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Nashena Davis