Nashica matthews
Montgomery,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
26
26
years of professional experience
Work History
Housekeeper
Compass Group Management
Baptist East
06.2022 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Assistant Manager/Customer Service Representative
Circkle K
12.2022 - 06.2023
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Call Center Customer Service Representative
Adapt Health
06.2020 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Caregiver
Visiting Angles
02.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Kitchen Worker
Fazolis
10.2016 - 06.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
food
Wind Creek Casino
05.2017 - 05.2018
- Line cook,n wash dishes
- Housekeeper fairfield inn
Housekeeping
Fairfield Inn Marriott
06.2015 - 10.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
glovis- pull
Malone Staffing
01.2014 - 06.2015
Janitorial Worker
ABM Janitorial Services
10.2013 - 12.2013
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Sanitized break area kitchen counters, tables and sinks.
General Cleaner
ABM Janitorial Services
06.2012 - 12.2013
- Responsibilities
- I AM RESPONSIBLE FOR CLEANING TWO WAREHOUSES IN THE HOPE HULL ARE I VACCUM,MOP,CLEAN
- RESTROOMS,DUST
- Accomplishments
- I ENJOYED THE WORK
- Skills Used
- MOPPING,DUSTING,VACUUMING, cashier hardees - Montgomery
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
cashier and providing customer service cashier
02.2012 - 05.2012
cashier Customer Service Representative
NCO call center
03.2009 - 11.2010
general cleaner
02.2009 - 06.2010
09.2007 - 04.2008
- Cleaning up for alabama power
housekeeper
03.2006 - 01.2007
- Cleanong homes and buisness
Caregiver
Gladys home care
01.2005 - 03.2006
shift leader
Krystal's Restaurant
01.1999 - 08.2004
- Running shift
- Education
- High school diploma
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Lanier Senior High School
Montgomery, ALSkills
- Housekeeping
- Dining Room Support
- Strong Ethics
- Caregiver and Family Support
- Client Transportation
- Meal Planning and Preparation
- Hoyer Lifting Equipment
- Time Management
- Cook Healthy Meals
- Problem Identification
- Medication Administration
- Word Processing
- Respectful and Compassionate
- Medication and Appointment Reminders
- Dependable and Responsible
- PPE Usage
- Meal Assistance
- Laptop and Tablet Operation
- Client Documentation
- Progress Documentation
- First Aid and Safety
- Compassionate Communication
- Complex Problem-Solving
- COVID-19 Safety Policies
- Communication Assistance
- Personal Care Assistance
- Bathing and Dressing
Additional Information
- Authorized to work in the US for any employer
Timeline
Caregiver
Visiting Angles
02.2023 - Current
Assistant Manager/Customer Service Representative
Circkle K
12.2022 - 06.2023
Housekeeper
Compass Group Management
06.2022 - 06.2023
Call Center Customer Service Representative
Adapt Health
06.2020 - 12.2022
food
Wind Creek Casino
05.2017 - 05.2018
Kitchen Worker
Fazolis
10.2016 - 06.2020
Housekeeping
Fairfield Inn Marriott
06.2015 - 10.2016
glovis- pull
Malone Staffing
01.2014 - 06.2015
Janitorial Worker
ABM Janitorial Services
10.2013 - 12.2013
General Cleaner
ABM Janitorial Services
06.2012 - 12.2013
cashier and providing customer service cashier
02.2012 - 05.2012
cashier Customer Service Representative
NCO call center
03.2009 - 11.2010
general cleaner
02.2009 - 06.2010
09.2007 - 04.2008
housekeeper
03.2006 - 01.2007
Caregiver
Gladys home care
01.2005 - 03.2006
shift leader
Krystal's Restaurant
01.1999 - 08.2004
High School Diploma -
Lanier Senior High School