Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nashina McCord

2922 County Road 459 Clanton

Summary

Dynamic and dedicated professional with extensive customer service experience at Chevron, excelling in cash handling and conflict resolution. Proven ability to build strong customer relationships, enhance satisfaction, and maintain high standards of cleanliness. Recognized for reliability and punctuality, consistently delivering exceptional service and fostering loyalty. CPR and First Responder certified.

Overview

17
17
years of professional experience

Work History

Cashier

Chevron
08.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Contractor for Volunteer Fire Departments

Old Glory Contractors
06.2008 - 09.2010
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines.
  • Trained recently employed persons that was hired.

Cashier

KFC
05.2005 - 06.2007
  • Greeted customers entering store and responded promptly to customer orders.
  • Welcomed customers and helped determine their desire of food.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels and fast pace.
  • Swept and mopped the dining area and cleaned bathrooms.
  • Prepared food prep for the next day.

Volunteer

Chilton County Humane
05.2003 - 08.2004
  • Disinfected, wiped down, swept and moped all the cages, crates and runs the animals resided in
  • Helped customers find the particular animal they were looking for to adopt
  • Fed and waters the dogs
  • Bathed the animals
  • Fostered out some animals for potential adoption

Education

Associate of Science - Surgical Technologist

Virginia College
Homewood
10.2011

Verbena High School
Verbena, AL
05.2007

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • CPR certified
  • First Responder Certified
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Decision making aptitude
  • Daily reporting
  • Retail merchandising
  • Order verification
  • Point of sale proficiency
  • Records maintenance
  • Fraud prevention awareness
  • Loss prevention
  • Identification checks
  • Clear communication
  • Empathy and patience
  • Training and onboarding
  • Complaint resolution
  • Sales transactions
  • Ordering and stocking

Timeline

Cashier

Chevron
08.2019 - 01.2020

Contractor for Volunteer Fire Departments

Old Glory Contractors
06.2008 - 09.2010

Cashier

KFC
05.2005 - 06.2007

Volunteer

Chilton County Humane
05.2003 - 08.2004

Associate of Science - Surgical Technologist

Virginia College

Verbena High School

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