Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Nashka Lopez

Killeen

Summary

Highly motivated employee with a desire to take on new challenges. Recognized for enhancing guest satisfaction through effective communication and problem-solving skills, consistently achieving high service standards. Committed to fostering teamwork and adaptability in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Activations Agent

Capital Vacations
Kissimmee
10.2024 - 08.2025
  • Executed both outbound and inbound calls for mini-vacation package customers.
  • Arranged and modified travel dates for guests, ensuring seamless booking adjustments.
  • Upgraded accommodations from hotel stays to condos based on guest requests.
  • Addressed customer inquiries regarding packages, travel dates, and properties.
  • Entered records accurately across multiple databases to uphold data integrity.
  • Evaluated eligibility of Capital Vacation guests according to qualification standards.
  • Maintained a tidy work environment to promote efficiency and safety.
  • Demonstrated empathy in every customer interaction to enhance satisfaction.

Remote Customer Service Representative

Results CX/Blue Cross Blue Shield Of Michigan
Kissimmee
04.2023 - 10.2024
  • Responded to member inquiries regarding health care plans and claims.
  • Guided members with reassurance and accurate information to facilitate informed healthcare decisions.
  • Organized work processes to uphold quality standards.
  • Resolved issues and answered questions about healthcare coverage efficiently.
  • Demonstrated empathy and understanding in all member interactions.
  • Communicated clearly to ensure members received precise information and effective solutions.
  • Provided valuable insights to help members navigate their healthcare options.
  • Delivered accurate servicing responses, enhancing overall member satisfaction.

Backroom/Sales Floor Associate

HomeGoods
Davenport
08.2022 - 04.2023
  • Processed all merchandise received, ensuring accurate tagging and pricing.
  • Unpacked items swiftly, verifying condition and price accuracy for each product.
  • Organized merchandise by department and transported to sales floor efficiently.
  • Maintained cleanliness and organization of backroom area for optimal workflow.
  • Transported tanks from backroom to sales floor for proper placement of items.
  • Ensured clear pathways for customers by keeping areas tidy and accessible.
  • Responded to customer inquiries regarding merchandise locations and details.

Selling/Sales Floor Associate

PINK Victoria Secret
Orlando
04.2022 - 04.2023
  • Greeted customers upon entry, driving store sales and fostering growth.
  • Restocked and returned merchandise to original locations; changed displays before opening.
  • Assessed customer cues to provide optimal bra fitting through targeted questions and promotion information.
  • Delivered efficient cash wrap experiences by processing transactions accurately at the register.
  • Reinforced customer buying decisions at checkout, promoting additional purchases and converting returns into sales.
  • Built customer loyalty by offering to open a Pink credit card application through email and phone outreach.
  • Maintained a clean and organized work environment to enhance shopping experience.
  • Prepared for each shift by staying informed of all sales and promotions.

Retail Associate/Front End Supervisor

Ross Dress For Less
Kissimmee
01.2021 - 04.2022
  • Greeted customers upon entry in a friendly manner and provided polite assistance throughout their visit.
  • Processed payments by cash, credit card, and vouchers while operating cash register.
  • Answered customer inquiries regarding merchandise and pricing with accurate information.
  • Maintained organized and clean checkout area to ensure efficient operations.
  • Ensured positive shopping experiences through attentive service and support.
  • Collaborated with associates to align on company goals and objectives.
  • Worked across various sections including front end, stock room, jewelry, and fitting rooms.
  • Supervised employee breaks, sent employees to their assigned sections while monitoring all cash registers and resolved customer complaints effectively.

Cashier/Crew Trainer

McDonald's
Orlando
01.2019 - 01.2021
  • Welcomed all guests warmly to create an inviting atmosphere.
  • Promoted new special items to enhance customer experience.
  • Ensured compliance with safety standards for food and beverage preparation.
  • Connected with guests to guarantee positive dining experiences.
  • Operated cash register accurately while collecting payments.
  • Answered guest inquiries regarding menu items promptly.
  • Addressed customer concerns respectfully to maintain satisfaction.
  • Trained new crew members through mentorship on cash register procedures and safety regulations.
  • Had items well stocked while maintaining a clean work environment.

Cashier

Taco Bell
Orlando
06.2018 - 01.2019
  • Greeted all guests warmly upon arrival to enhance customer experience.
  • Processed cash and credit card payments efficiently at the register.
  • Assisted customers with menu inquiries and took accurate orders.
  • Confirmed order details with customers to ensure accuracy before processing.
  • Delivered orders promptly to guests, expressing gratitude for their visit.
  • Addressed customer concerns swiftly and appropriately to maintain satisfaction.
  • Maintained cleanliness in lobby, kitchen, restrooms, and outdoor areas.

Education

High School Diploma -

Acceleration East High School
Orlando, FL
05.2018

Associate of Arts - Psychology

Valencia College
Orlando, FL

Skills

  • Dedication and teamwork
  • Training and leadership
  • Adaptability and multitasking
  • Communication skills
  • Problem solving and critical thinking
  • Organizational skills
  • Customer relationship management
  • Data entry accuracy
  • Travel coordination and schedule management

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Emplo

Timeline

Activations Agent

Capital Vacations
10.2024 - 08.2025

Remote Customer Service Representative

Results CX/Blue Cross Blue Shield Of Michigan
04.2023 - 10.2024

Backroom/Sales Floor Associate

HomeGoods
08.2022 - 04.2023

Selling/Sales Floor Associate

PINK Victoria Secret
04.2022 - 04.2023

Retail Associate/Front End Supervisor

Ross Dress For Less
01.2021 - 04.2022

Cashier/Crew Trainer

McDonald's
01.2019 - 01.2021

Cashier

Taco Bell
06.2018 - 01.2019

High School Diploma -

Acceleration East High School

Associate of Arts - Psychology

Valencia College

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