Nashly Palacios
Wallington
Summary
Professional managerial candidate with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Utilizes forward-thinking approach to drive business growth and streamline processes.
Overview
14
14
years of professional experience
Work History
General Manager
Old Navy, Gap
05.2022 - 09.2025
- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented sales strategies to enhance revenue growth and brand visibility.
- Trained and developed management staff, fostering a culture of continuous improvement and accountability.
- Analyzed sales data to identify trends, informing inventory management and merchandising decisions.
- Oversaw visual merchandising execution, aligning with brand standards.
- Managed budget, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Organized community outreach programs to enhance local engagement and support communities.
- Collaborated with diverse groups to identify community needs and improve resource allocation.
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Strengthened customer loyalty through personalized experiences and regular engagement initiatives.
Assistant General Manager of Operations
Old Navy, Gap
06.2017 - 05.2022
- Led customer service initiatives to enhance team productivity and improve client satisfaction.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Resolved complex customer inquiries, providing tailored solutions and escalating issues as needed.
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
- Evaluated employee performance regularly, providing constructive feedback to support career development objectives.
- Led recruitment strategy to attract top talent, enhancing overall team performance.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Enhanced visual merchandising standards across the store, improving product presentation and customer engagement.
Merchandising Manager
Old Navy
09.2013 - 06.2017
- Developed visual merchandising displays to enhance customer engagement and drive sales.
- Analyzed sales trends to inform purchasing decisions and improve merchandise assortment.
- Developed and implemented seasonal visual merchandising strategies to enhance brand presentation.
- Managed merchandising standards and maintained consistency across distribution channels.
- Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
- Analyzed customer feedback data to identify areas for improvement in the visual merchandising strategy, leading to higher sales gross margin.
- Implemented effective signage and pricing strategies to communicate value propositions clearly to customers, increasing average transaction value.
- Trained new staff on visual merchandising standards and practices, ensuring consistency across all store locations.
- Maintained up-to-date knowledge of visual merchandising trends and technologies, applying best practices to display execution.
- Fostered creative environment that encouraged team members to propose innovative display ideas, leading to unique store layouts.
- Implemented sustainability practices in visual merchandising materials, contributing to company's environmental responsibility goals.
Sales Associate, Cash Handler
Old Navy
10.2011 - 09.2013
- Counted cash in the registers at closing
- Ensured final deposits were equal to the tills
- Handled the process of making change when cashiers needed
- Processed cash transactions accurately and efficiently at point of sale.
- Maintained organized cash drawers, ensuring proper change and funds management.
- Trained new staff on cash handling procedures and customer service standards.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
Education
High School Diploma -
Union City High School
Union City, NJSkills
- Leadership: Ability to lead teams, inspire colleagues, and drive projects to success
- Communication: Strong verbal and written communication skills, with the ability to present ideas clearly and persuasively
- Problem-Solving: Critical thinking skills to analyze situations and develop effective solutions
- Adaptability: Flexibility to handle changing priorities and work in a fast-paced environment
- Collaboration: Teamwork skills and the ability to work well with diverse groups of people
- Emotional Intelligence: Ability to understand and manage your own emotions and the emotions of others to foster a positive work environment
- Time Management: Skills to prioritize tasks and manage time effectively to meet deadlines
- Networking: Ability to build and maintain professional relationships that can benefit the organization
- Creativity: Innovative thinking to develop new ideas and approaches
- Customer Service: Ability to handle inquiries and complaints Building relationships with customers
- Languages:
English (Fluent)
Spanish (Native)
Timeline
General Manager
Old Navy, Gap
05.2022 - 09.2025
Assistant General Manager of Operations
Old Navy, Gap
06.2017 - 05.2022
Merchandising Manager
Old Navy
09.2013 - 06.2017
Sales Associate, Cash Handler
Old Navy
10.2011 - 09.2013
High School Diploma -
Union City High School