Nashonda Clark
Cherry Hill,NJ
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Express
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
Assistant Pink Manager
Victoria's Secret
Philadelphia, PA
09.2017 - 03.2022
- Monitored and replenished display inventory and restructured according to available stock
- Updated pricing and signage to complete product displays and educate customers
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed high-volume periods by adjusting resources accordingly to meet demand without compromising quality or speed.
- Built a positive work environment that encouraged collaboration among team members while emphasizing accountability towards individual responsibilities.
- Supported quality control initiatives by conducting thorough inspections of outgoing shipments for damage or discrepancies.
- Managed workload efficiently, consistently meeting or exceeding daily shipping quotas while maintaining accuracy and speed.
- Reduced shipment errors by meticulously checking and verifying all package contents against invoices.
Acting Store Manager
Express
Morrestown , NJ
05.2012 - 09.2017
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
LIDS
Philadelphia, PA
05.2005 - 10.2012
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Philadelphia, PAGED -
Job Corps Center
Lopez, PA09.2004
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Project management abilities
- Project Management
- Employee Performance Evaluations
- Sales Growth
- Staff Development
- Policy Enforcement
- Recruiting and interviewing
- Decision-Making
Timeline
Assistant Manager
Express
03.2022 - Current
Assistant Pink Manager
Victoria's Secret
09.2017 - 03.2022
Acting Store Manager
Express
05.2012 - 09.2017
Store Manager
LIDS
05.2005 - 10.2012
Some College (No Degree) - Business Administration And Management
University of Phoenix
GED -
Job Corps Center
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