Nashonda Whitaker
Washington,USA
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
15
15
years of professional experience
Work History
Case Manager
KRA Corporation
Washington, USA
10.2024 - 06.2025
- Identified local employment opportunities through targeted research and outreach initiatives.
- Maintained precise client progress records utilizing case management software.
- Facilitated in-depth discussions regarding challenges faced by unemployed individuals in their job search.
- Conducted comprehensive skillset assessments to pinpoint areas for client improvement.
- Coached job seekers on the effective use of online job search tools.
- Organized and filed essential paperwork to establish policy compliance.
- Updated financial reports to ensure thorough and accurate record-keeping.
Career Coach
KRA Corporation
Washington, USA
06.2022 - 09.2024
- Engaged in recruitment and hiring activities to enhance staffing efficiency.
- Analyzed deliverables and scope of work, formulating process improvements.
- Identified issues, generated alternatives, and implemented effective solutions.
- Evaluated and resolved escalated customer problems and complaints, ensuring satisfaction.
- Collaborated with staff, providing motivation and leadership in the planning and implementation of employment and training programs.
- Cooperated with the Operations Manager and Program Director to keep them fully informed on site conditions and all critical influencing factors.
Welcome Desk Representative
Children's National Medical Center
Washington, USA
04.2017 - 06.2022
- Served as the initial point of contact for the organization, ensuring a pleasant patient experience.
- Acted as a liaison among visitors, patients, and staff, utilizing AIDET to enhance overall patient interaction.
- Authorized visitor access by ensuring proper screening and badging before entry to the hospital.
- Monitored adherence to organization visitor policies by all guests.
- Employed de-escalation tactics to mitigate negative behaviors and potential outbursts from visitors at Welcome Desks.
- Collaborated with the Security Services Department during safety incidents at main entry points.
- Provided clear written and verbal instructions to visitors for safe navigation to their destinations within the organization.
- Ensured that necessary and specialized supplies were stocked and available at the Welcome Desk during 24/7 coverage.
- Delivered quality customer service, aligning with organizational goals of compassion, commitment, and connection.
- Facilitated training and peer coaching for current and new Welcome Desk team members.
Office Manager
Career Path DC
Washington, USA
04.2010 - 07.2017
- Ensured adherence to administrative and standard operating procedures among the administrative team.
- Functioned as organizational receptionist, providing support via telephone, email, and written correspondence.
- Monitored drafting, completion, and filing of documents, including admissions, intake, and daily timesheets, ensuring compliance with organizational standards.
- Planned and coordinated travel itineraries, scheduling, and events for organizational leadership.
- Utilized Microsoft Office Suite to assist leadership in creating, developing, and presenting monthly expense, census, and performance reports.
- Employed Microsoft Excel to create and maintain spreadsheets for tracking and reporting service outcomes.
- Generated and issued invoices for clients efficiently.
- Accurately recorded and reported time and attendance records in a timely manner.
Education
Business Administration And Management
University of The District of Columbia
Washington, USA12-2028
Skills
- Skill Building
- Performance Evaluations
- Problem-Solving
- Budgetary Planning
- POS Systems and Ordering Platform
- Career Development
- Training and Development
- Work Planning and Prioritization
- Communication
- Group and Individual Instruction
- Critical Thinking
- Scheduling and Coordinating
- Administration and Reporting
- Case Management
- Team Leadership
- Onboarding and Orientation
- Administrative
- Project Management
Timeline
Case Manager
KRA Corporation
10.2024 - 06.2025
Career Coach
KRA Corporation
06.2022 - 09.2024
Welcome Desk Representative
Children's National Medical Center
04.2017 - 06.2022
Office Manager
Career Path DC
04.2010 - 07.2017
Business Administration And Management
University of The District of Columbia
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