Nashonna Coleman
Summary
Results-driven professional seeking a challenging position in a growth-oriented organization. Diverse skill set to take on a range of job responsibilities. Strong background in people management, effective communication, and leadership. Equipped to contribute to the success of the team. Proficient in Microsoft Word, Excel, web-based products, and Outlook. Keen eye for organizational details. Possess strong logical and creative thinking skills. Known for building cohesive teams and leading with self-direction. Brings high energy and proactivity to office operations management.
Overview
9
9
years of professional experience
Work History
Senior Property Manager
Cushman and Wakefield
05.2023 - Current
- Managed daily activities of 3 on-site teams ensuring adherence to all policies and procedures.
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc
- Led high-performing teams focused on achieving operational excellence through collaboration.
- Developed and managed comprehensive property budgets to optimize financial performance.
- Managed payroll processes efficiently, ensuring timely and accurate compensation for property management staff.
- Conducted thorough city inspections to ensure compliance with local property regulations.
- Reduced delinquency by implementing effective rent collection strategies and fostering tenant accountability.
- Supported and guided teams to improve operational efficiency and service quality.
Community Manager
RPM Living
02.2021 - 05.2023
- Supervise leasing and maintenance activities at 582 units to ensure compliance with company policy
- Analyze performance and trends to develop and implement monthly marketing plan
- Trains, motivates, and services all on-site staff to achieve operational goals of assigned community
- This includes new employee orientation and training, ongoing formal and informal performance evaluation, review, and approval of timesheets, instructing, and advising on-site staff of employee procedures and guidelines
- Supervised all Capital improvement projects (roof, interior renovations, clubhouse and amenity renovations, and installing washer and dryer in occupied units)
- Provide excellent customer service while maintaining the highest standards for resident service
- Assist in preparation of budget, and adherence to approved budgets
- Complete month-end and year-end reporting as required
- Participating fully in monthly financial calls
- Provide narrative of all monthly budget variances +/- 10% per line item
- Ensure that property operations are compliant with all applicable regulatory requirements
Property Director
JLB Partners
06.2020 - 02.2021
- Processing many monthly reports that are then provided to the regional property management team such as variance reports, owner reports and month-end accounting
- Analyze performance and trends to develop and implement monthly marketing plan
- Participating fully in monthly financial calls
- Responsible for maintaining the community’s budget, but also building it annually
- Ensure that property operations are compliant with all applicable regulatory requirements
- Working with the one-site platform and versatility with all property management software programs
- Facilitating daily morning round-up regarding property performance and holding one-on-one accountability meetings with my team members
- Supporting the leasing team by touring, generating/sending applications, and lease paperwork
- Upholding a reputable online presence by ensuring customer service is at the root of all we do
Assistant Manager
Cortland Partners
06.2017 - 04.2020
- Establishes rental rate by surveying local rental comp rates, calculating overhead cost, depreciation, taxes, and profit goals
- Accomplishes financial objectives by collecting; rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions
- Maintains property by investigating and resolving tenant complaints
- Enforcing rules of occupancy
- Inspecting vacant units and completing repairs
- Planning renovations
- Attracts tenants by advertising vacancies
- Obtaining referrals from current tenants
- Explaining advantages of location and services while showing units
Leasing Manager
Celtic Property Management
06.2016 - 06.2017
- Oversee the marketing and advertising of vacancies on media/advert channels to attract potential tenants
- Identify prospective tenants looking to lease property
- Provide potential tenants with a tour or property or home highlighting the valuable features of the building to convince customers and influence lease
- Run background checks on potential tenants to evaluate their credit status and criminal records to determine if they are eligible to occupy a home
- Oversee the processing and approval of client applications and lease documents
- Elaborate the terms of lease, rental rate and period of payment to tenants
- Oversee the hiring and on-the-job training of leasing recruits to bring them up-to-speed on work activities
- Supervise campaign activities for the publicity of properties available of lease
Education
Associates Degree -
Southwestern College
Chula Vista, CA01.2008
Skills
- Property inspections
- Maintenance coordination
- Tenant relations
- Customer service
- Staff supervision
- Rent collection
- Lease management
- Eviction process
- Budgeting and financial analysis
- Budget management skills
- Asset management
- Vendor management
- Financial reporting
- Critical thinking
Certifications And Education
Southwestern College, Chula Vista, CA, Associates Degree, 05/01/08
Timeline
Senior Property Manager
Cushman and Wakefield
05.2023 - Current
Community Manager
RPM Living
02.2021 - 05.2023
Property Director
JLB Partners
06.2020 - 02.2021
Assistant Manager
Cortland Partners
06.2017 - 04.2020
Leasing Manager
Celtic Property Management
06.2016 - 06.2017
Associates Degree -
Southwestern College
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