Summary

Overview

Work History

Education

Skills

Certifications And Education

Timeline

Nashonna Coleman

Summary

Results-driven professional seeking a challenging position in a growth-oriented organization. Diverse skill set to take on a range of job responsibilities. Strong background in people management, effective communication, and leadership. Equipped to contribute to the success of the team. Proficient in Microsoft Word, Excel, web-based products, and Outlook. Keen eye for organizational details. Possess strong logical and creative thinking skills. Known for building cohesive teams and leading with self-direction. Brings high energy and proactivity to office operations management.

Overview

years of professional experience

Work History

Senior Property Manager

Cushman and Wakefield

Oakland, CA

05.2023 - Current

Managed daily activities of 3 on-site teams ensuring adherence to all policies and procedures.
Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc
Led high-performing teams focused on achieving operational excellence through collaboration.
Developed and managed comprehensive property budgets to optimize financial performance.
Managed payroll processes efficiently, ensuring timely and accurate compensation for property management staff.
Conducted thorough city inspections to ensure compliance with local property regulations.
Reduced delinquency by implementing effective rent collection strategies and fostering tenant accountability.
Supported and guided teams to improve operational efficiency and service quality.

Community Manager

RPM Living

Phoenix, AZ

02.2021 - 05.2023

Supervise leasing and maintenance activities at 582 units to ensure compliance with company policy
Analyze performance and trends to develop and implement monthly marketing plan
Trains, motivates, and services all on-site staff to achieve operational goals of assigned community
This includes new employee orientation and training, ongoing formal and informal performance evaluation, review, and approval of timesheets, instructing, and advising on-site staff of employee procedures and guidelines
Supervised all Capital improvement projects (roof, interior renovations, clubhouse and amenity renovations, and installing washer and dryer in occupied units)
Provide excellent customer service while maintaining the highest standards for resident service
Assist in preparation of budget, and adherence to approved budgets
Complete month-end and year-end reporting as required
Participating fully in monthly financial calls
Provide narrative of all monthly budget variances +/- 10% per line item
Ensure that property operations are compliant with all applicable regulatory requirements

Property Director

JLB Partners

Scottsdale, AZ

06.2020 - 02.2021

Processing many monthly reports that are then provided to the regional property management team such as variance reports, owner reports and month-end accounting
Analyze performance and trends to develop and implement monthly marketing plan
Participating fully in monthly financial calls
Responsible for maintaining the community’s budget, but also building it annually
Ensure that property operations are compliant with all applicable regulatory requirements
Working with the one-site platform and versatility with all property management software programs
Facilitating daily morning round-up regarding property performance and holding one-on-one accountability meetings with my team members
Supporting the leasing team by touring, generating/sending applications, and lease paperwork
Upholding a reputable online presence by ensuring customer service is at the root of all we do

Assistant Manager

Cortland Partners