Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Nashtajsiah Jeanniton

Randolph,MA

Summary

I am an incredibly positive person excelling in customer relationship development due to my passion for communication and helping my peers. Recognized for exceptional attention to detail and professionalism, I foster positive client interactions while ensuring accurate financial transactions. Committed to enhancing customer satisfaction through clear communication and empathetic support.

Overview

9
9
years of professional experience

Work History

Cashier

The Corner Store
09.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
  • Maintained a clean and organized work area, contributing to a comfortable environment for customers.
  • Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
  • Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
  • Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
  • Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
  • Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the lottery process.
  • Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
  • Stayed informed about jackpot amounts and special promotions, enabling effective communication with customers regarding potential winnings.
  • Assisted customers with lottery game selection, increasing their chances of winning and promoting repeat business.
  • Performed regular maintenance on lottery machines to ensure optimal functionality and prevent downtime or disruptions in service.
  • Explained game instructions and rules to customers.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Personal Care Assistant

Tempus Unlimited
09.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and empathetic approach towards individual needs.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted patients with self-administered medications.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Planned activities to encourage movement, stretching, and strength building.
  • Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
  • Assisted with daily living activities, running errands, and household chores.
  • Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.

Office Manager

Beautiful Mind Psychiatry LLC
10.2016 - Current
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Enhanced company reputation by establishing strong relationships with clients.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
  • Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Improved patient well-being by providing compassionate and attentive care, addressing individual needs and concerns.
  • Reduced incidents of violence or self-harm by implementing de-escalation techniques and maintaining a safe environment for patients.
  • Enhanced treatment effectiveness by closely monitoring patient behavior, documenting observations, and reporting changes to medical staff.
  • Strengthened communication between patients and medical staff through accurate documentation of patient interactions, behaviors, and responses to treatments.
  • Promoted health and wellness in psychiatric patients through caring emotional support and encouragement.
  • Established rapport with patients through active listening, empathy, and understanding their unique challenges.
  • Maintained confidentiality of sensitive information related to patients'' mental health history in accordance with HIPAA regulations.
  • Minimized potential for crisis situations by promptly identifying at-risk behaviors or emotional triggers among patients.
  • Demonstrated commitment to patient-centered care by consistently treating patients with respect, dignity, and compassion throughout their treatment journey.
  • Ensured compliance with facility policies and procedures by following established protocols for patient care and safety measures.
  • Treated clients and families with respect and dignity.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.
  • Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Kickboxing Instructor

Ilovekickboxing
01.2024 - 08.2024
  • Maintained peak physical condition and current knowledge of instructional techniques to better serve students and promote fitness.
  • Conducted comprehensive assessments to determine individual client goals, strengths, and areas for improvement.
  • Continually updated personal knowledge of industry trends and best practices to provide the highest quality instruction possible.
  • Cultivated and strengthened strong relationships with students.
  • Provided constructive feedback on form and technique during one-on-one lessons, enhancing clients'' overall skillset.
  • Delivered engaging group classes that catered to various skill levels, promoting inclusivity and camaraderie among members.
  • Upheld all facility, instructional, and compliance requirements.
  • Increased member retention through consistent feedback, encouragement, and progress tracking.
  • Enhanced class engagement with dynamic warm-up routines and high-energy workouts.
  • Boosted class participation by creating fun, challenging workout routines tailored to participants'' needs.
  • Fostered strong client relationships through excellent communication skills, leading to positive word-of-mouth referrals.
  • Created a welcoming atmosphere by greeting returning clientele while introducing newcomers professionally.
  • Modified routines to fit different skill levels.
  • Strengthened student discipline with structured lesson plans emphasizing respect towards self and others.
  • Assisted clients in achieving their fitness goals through motivational coaching and targeted training sessions.
  • Taught both core principles and fighting techniques to students of all levels.
  • Promoted a safe and inclusive environment by enforcing gym policies and ensuring proper use of equipment.
  • Instructed on proper breathing techniques, stances, and forms.
  • Coached new students by breaking down techniques into simple moves.
  • Provided feedback and corrections to improve students' skills and techniques.
  • Communicated with parents to keep families informed of student progress and address concerns.
  • Imparted key etiquette points, discipline, and respect.
  • Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
  • Encouraged physical fitness to encourage students to maintain healthy lifestyles.
  • Kept up with certifications and continuing education to provide students with best possible instruction.
  • Helped students prevent injuries and rendered calm and professional aid in case of accidents.
  • Demonstrated proper form and technique to prevent injury.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Used music to motivate and energize classes.
  • Collaborated with other fitness professionals to develop and implement new programs.
  • Utilized effective record-keeping system for tracking customer information.

Take-Out Specialist

Chipotle Mexican Grill
01.2017 - 01.2019
  • Entered orders in electronic system and processed cash and card payments on location.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.
  • Built rapport with regular customers through friendly interactions and personalized service recommendations based on their preferences.
  • Contributed to team efficiency by assisting other staff members during peak hours when needed.
  • Maintained neat and organized work areas to comply with food handling and safety regulations.
  • Coordinated with delivery drivers to ensure smooth handoff of take-out orders for prompt deliveries.
  • Enhanced customer satisfaction by efficiently processing take-out orders and ensuring order accuracy.
  • Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
  • Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
  • Balanced multiple tasks simultaneously, managing phone calls, in-person orders, and payment processing without compromising quality or speed of service.
  • Supported overall restaurant operations by assisting in tasks such as cleaning, restocking, or serving customers when necessary.
  • Streamlined order fulfillment for faster service by organizing the work area and prioritizing tasks.
  • Maintained a professional demeanor under pressure, effectively handling high-stress situations during peak hours or unexpected rushes.
  • Maintained up-to-date knowledge of menu offerings, promotions, and allergen information to provide accurate information to customers during the ordering process.
  • Handled cash transactions accurately, maintaining organized records of daily sales and receipts.
  • Kept take-out area well-stocked to facilitate speedy service.
  • Engaged with guests making food and beverage decisions, advising on menu item availability, specials, and popular meal combinations and drink pairings.
  • Resolved customer complaints, offering appropriate solutions while maintaining a professional demeanor.
  • Provided support during busy periods by prepping ingredients or assisting with basic food preparation tasks as needed.
  • Transacted food and drink orders at POS in person and by phone.
  • Increased repeat customers with exceptional customer service, addressing concerns promptly and professionally.
  • Assisted in inventory management, keeping track of stock levels for packaging materials and condiments.
  • Greeted and acknowledged guests and delivery drivers to foster highest level of service.
  • Collaborated with kitchen staff to ensure timely preparation of take-out orders, minimizing wait times for customers.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Processed customer payments and balanced cash drawers.
  • Adjusted food preparation methods in accordance with customer requests.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
  • Took on additional shifts during peak work periods to keep customers happy and coworkers sane.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Education

High School Diploma -

Randolph High School
Randolph, MA
06-2016

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Deposit and withdrawal management
  • Money handling
  • Customer relationship development
  • Patience and empathy
  • Listening and comprehension
  • Clear communication
  • Stress tolerance
  • Positive and approachable

Languages

English
Native or Bilingual
Haitian Creole
Professional Working
American Sign Language
Limited Working

Interests

  • I enjoy helping others and giving back to the community
  • Offering time and support to shelters for the homeless, women, and animals
  • Community Cleanup
  • Martial Arts
  • Watching Movies
  • Animal Care
  • Passionate about balancing physical health with mental and emotional wellness
  • Photography

Timeline

Cashier

The Corner Store
09.2024 - Current

Kickboxing Instructor

Ilovekickboxing
01.2024 - 08.2024

Personal Care Assistant

Tempus Unlimited
09.2021 - Current

Take-Out Specialist

Chipotle Mexican Grill
01.2017 - 01.2019

Office Manager

Beautiful Mind Psychiatry LLC
10.2016 - Current

High School Diploma -

Randolph High School

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Nashtajsiah Jeanniton