Summary
Overview
Work History
Education
Skills
References
Timeline
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Nasielys Drago

Nasielys Drago

Albuquerque,NM

Summary

Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.

Overview

22
22
years of professional experience

Work History

Home Care Aide

Addus Homecare Corp
Albuquerque, NM
03.2017 - Current
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Scheduled and accompanied clients to medical appointments.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

Customer Service/Sales Associate

Central Palace
Albuquerque, NM
12.2013 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared large cash deposits with zero discrepancies.
  • Educated associates on market trends and stayed up-to-date on forecasts.

Dental Assistant

Perfect Teeth
Albuquerque, NM
09.2005 - 11.2013
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Documented patient dental health information, medical history and vital signs for future reference.

Education

Master of Science - Clinical Psychology

Capella University
Minneapolis, MN
10.2025

Bachelor of Science - Psychology

University of New Mexico
Albuquerque, NM
05.2020

Skills

  • Vital Signs Monitoring and Collection
  • Companionship and Emotional Support
  • Progress Monitoring
  • Client Documentation
  • Care Plan Management
  • Family Support and Instruction
  • Mental Health, Emotional, and Social Support
  • Needs Determination
  • Observation Documentation
  • Conditions Assessment

References

Available Upon Request

Timeline

Home Care Aide

Addus Homecare Corp
03.2017 - Current

Customer Service/Sales Associate

Central Palace
12.2013 - Current

Dental Assistant

Perfect Teeth
09.2005 - 11.2013

Master of Science - Clinical Psychology

Capella University

Bachelor of Science - Psychology

University of New Mexico

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Nasielys Drago