Summary
Overview
Work History
Education
Skills
Timeline
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Nasier Mcintyre

Syracuse,NY

Summary

Dependable and driven retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Campus Store Customer Service Representative

Syracuse Univiersity
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Supported online order fulfillment by processing orders accurately and promptly shipping items out to customers'' homes or nearby stores for pick-up services.
  • Provided one-on-one mentoring to help student employees feel comfortable when alone on the sales floor.
  • Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
  • Reduced errors in order fulfillment through consistent double-checking of picked items against packing lists.
  • Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.

Senior Sales Advisor

Gamestop
08.2016 - 03.2022
  • Assist store management team
  • Supervising all store activities as well as providing friendly help to customers
  • Finished all tasks and job duties, adhering to deadlines to avoid delays
  • Complete all assigned tasks before shift end
  • Cash deposits
  • Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
  • Quickly connected with each customer to offer assistance and promote products
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
  • Assisting customers when cashing out
  • Ensuring the store is clean, well-organized, and properly merchandised at all times.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Sub Shop Prep Crew Member

Wegmans
12.2015 - 03.2022
  • Catering orders
  • Serving customers
  • Meeting and greeting customers
  • Operating cash registers and receive payments from customers in cash or by credit card
  • Adhering to food safety regulations and keeping the kitchen orderly and clean
  • Helped customers build meal solutions with targeted recommendations for different types of events
  • Created food orders to exact customer specifications.
  • Pushed, pulled and transported large loads and objects.
  • Adhered to procedures in preparing food items.
  • Participated in ongoing training opportunities, staying current on industry trends and best practices in food service operations.

Education

Associate of Science - Human Services

Onondaga Community College
Syracuse, New York
12.2021

High School Diploma -

Institute of Technology At Syracuse Central
Syracuse, New York
06.2015

Skills

  • Creative
  • Attention to Detail
  • Multitasking Abilities
  • Self-Motivated
  • Critical Thinking
  • Problem-solving abilities
  • Customer Relations
  • Money handling abilities
  • Product Knowledge
  • Staff Training

Timeline

Campus Store Customer Service Representative

Syracuse Univiersity
03.2022 - Current

Senior Sales Advisor

Gamestop
08.2016 - 03.2022

Sub Shop Prep Crew Member

Wegmans
12.2015 - 03.2022

Associate of Science - Human Services

Onondaga Community College

High School Diploma -

Institute of Technology At Syracuse Central

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Nasier Mcintyre