Hi, I’m
Nasiir Jones
Atlanta,GA
Summary
Highly dependable and results-driven professional skilled in network administration, technical instruction, and exceptional customer service. Successfully educated clients on security practices and developed comprehensive documentation for onboarding. Proven ability to enhance operations and improve customer service through innovative solutions and effective communication with both teammates as well as clients. Committed to utilizing my existing skills to deepen my understanding and advance my professional development.
Overview
8
years of professional experience
Work History
Innover Digital
Junior Technical Consultant
06.2022 - Current
Job overview
- Educate Clients in Troubleshooting systems comprised of security alarms and Internet connectivity and what security practices would work best.
- Assist our clients in scaling out a financial plan to fit their home mesh system needs.
- Author best practices documentation for use in new personnel onboarding processes.
- Develop technical requirement documentation for new software products.
- Consistently researching information for new products on the line to pitch to clients.
- Remove malware, ransomware, and other threats from laptops and desktop systems.
- Conduct remote mirroring learning sessions with clients to educate them on how to use different software and hardware products.
Hunter Industries
Service Desk Coordinator
05.2017 - 04.2022
Job overview
- Maintained assigning help tickets to the technical support team in a timely manner.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to the technical support team with stepping in to assist with various tasks whenever we were behind on tickets.
Education
Full Sail UniversityWinter Park, FL
Bachelor of Science from Cyber Security
05-2026
Skills
- Network administration
- Operating systems
- API development
- Technical training
- Customer Service
- Financial Organizing
Timeline
Junior Technical Consultant
Innover Digital
06.2022 - Current
Service Desk Coordinator
Hunter Industries
05.2017 - 04.2022
Full Sail University
Bachelor of Science from Cyber Security
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