Nasim Kasmikha
West Bloomfield,MI
Summary
Dynamic and results-driven Regional Operations Manager with ten years of experience in the dental industry, specializing in multi-site practice management and operational excellence. Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Great Expressions Dental Center
01.2022 - Current
- Streamlined operational processes, enhancing efficiency across multiple dental practice locations. consistently meeting Year-over-Year EBITDA targets through rigorous cost control and ongoing operational evaluations to enhance efficiency while maintaining a high standard of patient care.
- Developed training programs for staff, improving compliance with regulatory standards and operational guidelines.
- Build successful cross-functional partnerships with the Mergers and Acquisitions team to identify new business opportunities and develop growth plans for the local portfolio.
- Collaborate with the marketing team to create and implement marketing strategies aimed at attracting new patients and improving patient retention within the region.
- Identify key performance indicators (KPIs) and establish metrics to assess the effectiveness of operational improvements and cost containment initiatives across all regional dental centres.
- Implement process improvements to optimize operational efficiency and reduce costs throughout all dental centres in the region.
- Analyze financial data and prepare financial forecasts to support strategic decision-making and ensure the financial stability and growth of all dental centres in the region.
- Provide leadership and guidance to office managers and staff to maintain consistent operational excellence across all dental centres.
- Play a crucial role in developing and implementing a new bonus program, utilizing analytical skills and strategic insights to design a performance-based incentive system that significantly enhances employee motivation and team success.
- Contribute actively to the creation of comprehensive reports by applying analytical skills and attention to detail, ensuring accurate data collection, insightful analysis, and effective presentation, which enhances the quality and impact of the reports generated.
Regional Manager of Operation
North American Dental Group
03.2016 - 12.2021
- Operations leader and general manager with progressive experience and a successful track record in the dental industry, demonstrating strong leadership in financial analysis, budgeting, resource allocation, and financial performance.
- Known for creating a vision that fosters a high-performing workforce and seizing market opportunities. Proven ability to deliver strategic, innovative solutions that enhance profitability and productivity.
- Expertise in P&L management, corporate operations, sales, marketing, and human resource management. Skilled in creative problem-solving, communication, team building, and human resources to achieve organizational goals.
- Extensive experience in leading teams and driving revenue through proactive management approaches.
- Developed and implemented improvement strategies and identified opportunities for introducing new products and services.
- Achieved growth of 10% to 25% in same-store performance and consistently maintained EBITDA levels of 20% to 30%.
- Created doctor and hygiene infusion programs to enhance service offerings.
- Launched a career infusion program to promote team member development.
- Identified and implemented cost-saving initiatives to boost the financial performance of dental offices.
- Developed strategies to improve patient experience and satisfaction across multiple dental offices.
- Designed and implemented training programs to enhance the skills and knowledge of dental office staff, leading to increased patient satisfaction and overall practice performance.
- Developed and executed employee engagement initiatives to create a positive work environment and improve morale.
- Collaborated with dental office managers to develop strategies for patient retention and loyalty.
- Drove business growth by identifying potential acquisition opportunities and developing strategies for market expansion.
- Developed and implemented programs to assess and improve the efficiency and effectiveness of regional dental offices, optimizing operational processes and increasing productivity.
Education
Bachelor of Science - Dental Hygiene
University of Michigan
Ann Arbor, MI05.2015
Skills
- Effective relationship building
- Team oversight
- Effective verbal communication
- Effective team leadership
- Organizational time strategies
- Strategic decision-making
- Effective problem resolution
- Operational efficiency management
- Process optimization
Accomplishments
2019 Regional Team of the Year
2019 Culture Champion
2019 Regional Director of Clinical Operations of the year
2025 Idea Generator Award
Certification
- Licensed registered Dental Hygienist, MI
- Local Anesthesia Certification, MI
- Nitrous Oxide Certification, MI
- CPR Certification
- Certified in inspiring and motivating individuals, 2022
LANGUAGES
Fluent in English, Arabic and Chaldean
Timeline
Regional Operations Manager
Great Expressions Dental Center
01.2022 - Current
Regional Manager of Operation
North American Dental Group
03.2016 - 12.2021
Bachelor of Science - Dental Hygiene
University of Michigan