Nasime Khoshkbaryeh
Dana Point,CA
Summary
I am a highly successful hospitality professional with a proven track record of driving results. I look forward to utilizing my skills in teamwork, organization, and problem solving to achieve growth and development.
Overview
12
12
years of professional experience
Work History
Catering Manager
24 Carrots Catering
2021.06 - Current
- Plan & execute multiple events each weekend
- Coordinate with Kitchen, Staffing, and Operations departments to ensure client needs are met
- Involved in coordinating and communicating with third-party vendors to ensure set up times and event timing correlate.
Front Desk Manager
The Ritz-Carlton, Laguna Niguel
2020.11 - 2021.06
- Helped implement new guidelines and procedures during Covid-19
- Manager on Duty and oversee daily operations
- Involved in maintaining purchases and budget each month.
Resort Services Supervisor
The Ritz-Carlton, Laguna Niguel
2019.07 - 2020.11
- Leader of the implementation team for the new Salesforce application resort-wide
- Involved in the hiring and training of all new associates.
Guest Relations Coordinator
The Ritz-Carlton, Laguna Niguel
2018.12 - 2019.07
- Provided a warm welcome through pre-arrival emails as the first form of contact to our guests
- Organized holiday and social gatherings for guests throughout the year.
Front Desk Agent
The Ritz-Carlton, Laguna Niguel
2018.05 - 2018.12
- Consistently exhibited professional and personalized service to promote guest engagement
- Led training for new employees while demonstrating the brand's gold standards.
Front Desk Agent
Pasea Hotel and Spa
2017.09 - 2018.05
- Exceeded management expectations in training and computer systems
- Excelled at service recovery and ensuring all guests felt welcomed and valued.
Attractions Hostess
Disneyland Park
2012.09 - 2017.10
- Contributed to lifelong memories for each guest
- Assisted in the training and reopening of the historic Disneyland Railroad.
Education
Bachelor of Arts - Hospitality Management
Cal State Long Beach
Long Beach, CA08.2017
Associates Degree - Hotel Management
Citrus College
Glendora, CA08.2013
Skills
- Staff Leadership
- Food Safety
- Revenue Growth
- Training and Onboarding
Accomplishments
- Named Service Excellence Employee of the Year at 24 Carrots Catering for 2022
- Was chosen by the Executive team as Employee of the Month at Pasea Hotel and Spa
- Earned the highest number of name mentions in hotel surveys for 2019 at The Ritz-Carlton, Laguna Niguel
Timeline
Catering Manager
24 Carrots Catering
2021.06 - Current
Front Desk Manager
The Ritz-Carlton, Laguna Niguel
2020.11 - 2021.06
Resort Services Supervisor
The Ritz-Carlton, Laguna Niguel
2019.07 - 2020.11
Guest Relations Coordinator
The Ritz-Carlton, Laguna Niguel
2018.12 - 2019.07
Front Desk Agent
The Ritz-Carlton, Laguna Niguel
2018.05 - 2018.12
Front Desk Agent
Pasea Hotel and Spa
2017.09 - 2018.05
Attractions Hostess
Disneyland Park
2012.09 - 2017.10
Bachelor of Arts - Hospitality Management
Cal State Long Beach
Associates Degree - Hotel Management
Citrus College
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