Nasir Barakat
Kissimmee,FL
Summary
Dynamic Toll Supervisor at TTEC with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in safety protocols and training, I successfully implemented process improvements that reduced wait times and elevated service quality. Adept at coaching teams and resolving complaints, fostering a collaborative and productive work environment.
Overview
1
1
Certification
Work History
Toll Supervisor
TTEC
- Managed daily toll collection operations to ensure efficient revenue generation.
- Supervised staff performance, providing coaching and feedback to enhance service quality.
- Implemented process improvements to streamline toll collection procedures and reduce wait times.
- Monitored safety compliance, conducting regular inspections to maintain operational standards.
- Coordinated with maintenance teams to address equipment issues promptly, minimizing downtime.
- Developed training programs for new staff to ensure adherence to operational protocols.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Established effective communication channels between toll staff and management for issue resolution.
- Maintained accurate records of toll transactions to support financial reporting.
- Guaranteed exceptional customer service through consistent monitoring of staff interactions and providing constructive feedback when necessary.
- Trained new employees on company policies and standard operating procedures, fostering a productive work environment.
- Supervised routine maintenance activities on facilities and equipment, minimizing downtime caused by malfunctions or wearandtear.
- Improved efficiency in toll collection by implementing new cash handling procedures and customer service standards.
Education
Bachelor of Arts - Theology
Cairo Evangelical Seminary
Cairo, Egypt Skills
- Safety procedures
- Incident reporting
- Policy enforcement
- Traffic management
- Customer service
- Attention to detail
- Verbal and written communication
- Training and mentoring
- Safety protocols
- Coaching and mentoring
- Documentation and reporting
- Teamwork
- Time management
- Excellent communication
- Active listening
- Documentation and recordkeeping
- Handling complaints
Accomplishments
My biggest accomplishment is to make sure the safety of our staff and our customers. I was able to safe a lady from deadly crash in the tolls. When I remembered it I feel I have achieved my goal as toll supervisor
Certification
Driving safely course from the state of Florida which help me to get discounts on my personal insurance
Driving
I used to drive state vehicles every day about 67 miles to collect the cash from our ramps
Languages
Arabic
Native or Bilingual
Timeline
Toll Supervisor
TTEC
Bachelor of Arts - Theology
Cairo Evangelical Seminary