Nasir Holliday
Hockley
Summary
Customer-focused professional with a strong background in high-pressure logistics, communication, and issue resolution. Experienced in managing time-sensitive inquiries, providing support, and maintaining accuracy in fast-paced environments. Skilled in data entry, documentation, conflict resolution, and delivering clear, effective communication across phone, email, and team channels. Committed to delivering efficient, high-quality service and positive customer service.
Overview
8
8
years of professional experience
Work History
Senior Logistics & Freight Operations Specialist
Penske Logistics
04.2024 - Current
- Respond to daily inquiries from drivers, dispatch teams, and clients to resolve delivery, scheduling, and documentation concerns.
- Communicate updates clearly to ensure customer satisfaction and smooth freight operations.
- Perform high-accuracy data entry for delivery logs, billing information, and DOT compliance records.
- Work in a fast-paced, high-volume environment managing multiple tasks simultaneously.
- Collaborate with cross-functional teams to resolve issues and improve service processes.
- Plan routes and schedules to maximize efficiency and ensure reliable customer service.
Operations Manager
United States Air Force
01.2018 - 01.2024
- Served as a primary point of contact for personnel inquiries, providing guidance and resolving concerns.
- Communicated operational updates, plans, and expectations clearly to leadership and team members.
- Managed detailed documentation, reports, and SOPs with high accuracy and regulatory compliance.
- Provided real-time solutions to personnel in high-stress situations, ensuring smooth operations and positive interactions.
- Conducted training, mentorship, and team development to maintain readiness and performance.
- Led risk assessments and safety compliance efforts, contributing to a zero-incident environment.
Education
CDL-A License -
Skills
- Customer Support
- Call Handling
- Issue Resolution
- Active Listening
- Conflict Resolution
- Professional Communication
- Data Entry
- Documentation
- CRM Software
- LMI Database
- Collaboration Platforms
- Compliance Software
- Microsoft Office
- Database Systems
- Operations Spreadsheets
- Team Leadership
- Operational Planning
- Risk Management
- Regulatory Compliance
- Process Improvement
Skills
Customer Support, Call Handling (Phone/Email/Chat), Issue Resolution, Active Listening, Conflict Resolution, Professional Communication, Data Entry & Documentation, CRM Software, LMI Database, Collaboration Platforms, Compliance Software, Microsoft Office, Database Systems, Operations Spreadsheets, Team Leadership, Operational Planning, Risk Management, Regulatory Compliance, Process Improvement
Timeline
Senior Logistics & Freight Operations Specialist
Penske Logistics
04.2024 - Current
Operations Manager
United States Air Force
01.2018 - 01.2024