Nasir Holmes
Manhattan, New York
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Police Explorer Lieutenant
New York City Police Department
07.2015 - 01.2022
- Assisted with establishment of neighborhood watch and senior care programs.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Volunteered With Groups And Organizations To Help Make Measurable Differences For Program Recipients.
- Spoke With Community Organizations To Boost Outreach And Highlight Programs Success.
- Coordinated Work Of Project Dedicated To Raise Awareness Of Need, Applying Strong Project And Team Leadership To Enhance Success.
- Organized And Managed Events And Projects As Part Of Community Support Services.
- Helped Ran Drills, Police Scenarios, Physical Training, Classrooms, And On-Site Events For Explorers In My PSA.
- Ran Background Checks For New And Current Explorers In Order For Them To Meet Our Criteria.
Ammunition Specialist
United States Army
05.2021 - 07.2021
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Handled inspection, inventory and issuance of ammunition to teams of soldiers.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with real-time intelligence collection by conducting field reconnaissance operations.
Guest Service Representative
IPic Theaters
01.2022 - 08.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold theaters standards.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
Guest Service Officer
Chelsea Piers
08.2022 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Peace Officer
Department Of Homeless Services
04.2023 - Current
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Recorded facts to prepare reports documenting incidents and activities.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Responded to emergency calls to provide assistance to citizens in need.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Education
High School Diploma -
Harlem Success Academy of Liberal Arts
New York, NY06.2021
High School Diploma -
Judith S. Kaye
New York, NY03.2021
Skills
- Community Relations
- Domestic Violence Prevention
- Crime Scene Processing
- Suspect Pursuance and Arrest
- Community-Oriented Policing
- Medical Emergency Response
- Scene Security
- Surveillance and Patrol
- Making Reservations
- Team Training
- Resolving Disputes
- Guest Satisfaction
- Guest Inquiries
- Crime Prevention
- Perimeter Security
- Traffic Control
- Property Patrol
- Render Aid
- Emergency Situations
- Effective Working Relationships
Timeline
Peace Officer
Department Of Homeless Services
04.2023 - Current
Guest Service Officer
Chelsea Piers
08.2022 - 04.2023
Guest Service Representative
IPic Theaters
01.2022 - 08.2022
Ammunition Specialist
United States Army
05.2021 - 07.2021
Police Explorer Lieutenant
New York City Police Department
07.2015 - 01.2022
High School Diploma -
Harlem Success Academy of Liberal Arts
High School Diploma -
Judith S. Kaye
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