Nasir Isaacs

With an extensive amount of experience in customer service, I am passionate about helping people get what they need. I am efficient when working independently, however, I also thrive when working with as a team member and I really enjoy it. I learn quickly, and am a strong communicator. Once I understand a task I can explain it to others.

• Retail Store Associate, Cleaned work areas and equipment to maintain faultless hygiene standards., Worked flexible hours, covering nights, weekends and bank holidays., Analyzed data and information to identify issues and create tailored solutions., Quickly learned and applied new skills to daily tasks, improving efficiency and productivity., Delivered exceptional customer service by proactively listening to concerns and answering questions., Kept appropriate stock levels to match expected demand., Monitored and updated stock levels and inventory databases., Applied positive customer service approach to increase satisfaction levels., Completed opening and closing procedures.
• Shift Lead, Resolved conflicts between employees to maintain positive and productive work environments., Completed cash and credit card transactions accurately using POS software., Enforced company policies and regulations with employees., Held team members accountable during shift by effectively coaching to improve performance., Managed store closing and opening procedures to ensure safety and security., Complied with company standards and policies, setting example for team members., Participated in leadership meetings to develop new policies and procedures., Assisted customers with inquiries, orders and complaints in a timely manner., Cultivated and maintained work culture through team building and positive interactions., Assisted in the development of new products or services in order to increase customer satisfaction., Utilized problem-solving skills to resolve conflicts between customers and employees., Retained facts about all products such as juices, snacks, vegan soft serve.
• Retail Sales Associate, Cash tracking, taking apart and cleaning the vegan ice cream machine., Kept the work space clean and nice., Greeted customers and engaged in conversation to assess needs., Developed strong interpersonal skills to effectively communicate with customers and coworkers., Handled petty cash and accurately completed transactions when buying and returning items at various department stores., Operated vegan ice cream machine and served to customers., Conducted opening and closing procedures including dismantling and cleaning the ice cream machine.
• Wardrobe Production Assistant, Responsible for protecting and transporting clothes from stores to set., Organized and maintained clothes to be used for appropriate actors and scenes., Applied effective time management techniques to meet tight deadlines.