Nasir Muhammad
Bayonne
Summary
Adept at technical troubleshooting and problem-solving, I significantly enhanced productivity at Utility by swiftly identifying and rectifying utility system issues, leading to a notable reduction in downtime. My expertise in technical support, coupled with strong teamwork abilities, ensures customer satisfaction and operational excellence.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
1
year of professional experience
Work History
Mca
Utility
12.2023 - 12.2024
- Completed daily maintenance tasks in record time to maximize productivity.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Generated required paperwork and records related to installation, maintenance and repair of utility systems.
- Reduced downtime by quickly identifying and troubleshooting issues with electrical systems, water lines, or gas pipes.
- Responded to emergency calls for utility repairs and troubleshooting.
Appliance Sales Specialist
Lowes Home Improvment
08.2023 - 12.2023
- Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Relayed information regarding current store promotions, sales and special events to customers.
Education
High School Diploma -
Hudson County School Of Technology
Jersey City, NJ08.2020
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Hardware configuration
- System troubleshooting
- Customer support
- Technical documentation
- Software installation
- Root-cause analysis
- Support system management
- Customer relationship management
- Teamwork and collaboration
- Technical expertise
- Project management
- Backup and recovery
- Customer success management
- Product knowledge
- Customer service
Timeline
Mca
Utility
12.2023 - 12.2024
Appliance Sales Specialist
Lowes Home Improvment
08.2023 - 12.2023
High School Diploma -
Hudson County School Of Technology
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