Nasir Salaam
Port Saint Lucie
Summary
Energetic and optimistic customer service provider with over 7 years’ experience working within the food industry, retail, and horticulture industry. I am diplomatic, personable and adept when managing high-stress situations. I am organized, self-motivated and proficient with computers.
Diligent [Desired Position] with solid background in inventory management and logistical coordination. Successfully maintained optimal stock levels and streamlined supply chain operations for enhanced efficiency. Demonstrated proficiency in team leadership and problem-solving to ensure smooth warehouse operations.
Results-driven professional with comprehensive experience in inventory control and supply chain management. Proven ability to optimize stock levels and enhance operational efficiency through strategic planning and execution. Highly collaborative team player with focus on achieving targets and adapting to dynamic environments using organizational and analytical skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Stock Manager
Forever 21
02.2024 - Current
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
Customer Service Associate/Leader
Cumberland Farms
12.2021 - Current
- Interacting with customers to provide information and assistance in response to inquiries about products and services
- Maintaining a clean, customer friendly store environment
- Performing regular cleaning activities including, but not limited to, cleaning floors, glass doors, counter surfaces, and restrooms, emptying all interior and exterior trashcans, rotating and straightening merchandise and cleaning beverage and foodservice equipment
- Replenishing products and supplies to ensure product availability
- Accurately and efficiently completing sales transactions and maintaining proper accountability at the cash register
- Maintaining an awareness of all product knowledge information, merchandise promotions, and advertisements
Package Handler
FedEx
02.2023 - 09.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
Stocker/Receiver
Walmart
08.2017 - 03.2024
- Handles, sorts and stores receiving of shipment
- Providing excellent customer service
- Answered customer questions and provided detailed product information.
- Managing financial transactions on register
- Performed inventory control, such as counting, and stocking merchandise.
- Cleaning/Prepping the store
- Maintained effective team member communication.
- Stocking products and lifting and moving freight
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Hydroblasting Technician
Clean Sweep Hydroblasting
09.2020 - 03.2021
- Clean equipment or areas contaminated with oil or other hazardous, toxic, or caustic materials using detergents and solvents, pressure washers, absorbent pads, filter pumps, drum skimmers, and marco skimmers
- Operate extremely high-pressured water blast equipment to clean heavy industrial equipment (pipe, boilers, tanks, heat exchangers, bundles, barges)
- Respond to industrial emergencies such as oil spills, train derailments, and hazardous material leaks
- Assist in the removal of soil, debris and other materials to clean up spill sites
- Perform general housekeeping tasks such as sweeping, organizing, cleaning, lawn care, and other assigned tasks
- Operate or assist in the operation of power tools and heavy equipment such as skid steers, mini excavators, track hoes, backhoes
- Load, hook up, break down vac truck hoses and other equipment
Sales Associate
Express Clothing
11.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Macy’s
08.2014 - 01.2016
- Handles, sorts and stores receiving of shipment
- Providing excellent customer service
- Managing financial transactions on register
- Cleaning/Prepping the store
- Stocking products and lifting and moving freight
Customer Service Representative
AGEIS
01.2014 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Full case picker/P-mod
Walgreens Distribution Center
09.2012 - 07.2013
- Prepared orders for shipment and loaded pallets on truck
- Placed, rotated, and pulled various stock items from shelves
- Assembling merchandise
- Preparing shipments
- Moving products manually and using handling equipment
- Stocking shelves and keeping the working area clean and organized
Education
Highschool Diploma -
Penn Foster High-School
01.2018
Skills
- Leadership Experience
- Communication skills
- Problem-solving abilities
- Willingness to be flexible and work collaboratively as part of a team
- Readiness to embrace new challenges and opportunities
- Intermediate user of Word
- Intermediate user of Excel
- Intermediate user of PowerPoint
- Outlook
- Socially versed in Facebook
- Socially versed in Instagram
- Socially versed in Twitter
- Type 8,000 KSPH
- Shipping coordination
- Shipment processing
- Loading and unloading
- Worker supervision
- Team leadership
Certification
Occupational Safety Health Administration (OSHA 10)
Blood-borne Pathogens
HIPAA Compliance for Healthcare Providers
Medical Courier
Computer Competencies
- Intermediate user of Word, Excel and PowerPoint
- Outlook and other exchange service platforms
- Socially versed in Facebook, Instagram, and Twitter platforms
- Type 8,000 KSPH
Key Qualifications
- Leadership Experience
- Communication skills
- Problem-solving abilities
- Willingness to be flexible and work collaboratively as part of a team
- Readiness to embrace new challenges and opportunities
Timeline
Stock Manager
Forever 21
02.2024 - Current
Package Handler
FedEx
02.2023 - 09.2024
Customer Service Associate/Leader
Cumberland Farms
12.2021 - Current
Hydroblasting Technician
Clean Sweep Hydroblasting
09.2020 - 03.2021
Stocker/Receiver
Walmart
08.2017 - 03.2024
Sales Associate
Express Clothing
11.2015 - 03.2016
Sales Associate
Macy’s
08.2014 - 01.2016
Customer Service Representative
AGEIS
01.2014 - 07.2015
Full case picker/P-mod
Walgreens Distribution Center
09.2012 - 07.2013
Highschool Diploma -
Penn Foster High-School
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