Summary
Overview
Work History
Education
Skills
Volunteer Experience
Athletics
Timeline
Generic

Nasir Scott

Austin,TX

Summary

Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service. Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience. Dedicated to service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Driver

Amazon
07.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

Camp Counselor

Cheltenham Township
09.2020 - 06.2021
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.

Cashier

Forver 21
07.2018 - 08.2020
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Teller

Wells Fargo
05.2016 - 06.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
  • Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.

Server

Browns Catering
09.2015 - 04.2016
  • Nominated by the Owner to conduct space evaluations before every event being catered began to determine how much space was needed for food service
  • My estimates were accurate 90% of the time – this exceed my supervisor’s expectations
  • Served at least 200 people per event – received an average of three (3) customer compliments monthly
  • Collaborated with my team of five (5) servers – accountable for making sure that all six (6) tables and 250 chairs were accounted for
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Babysitter

Toria's In-Home Daycare
07.2015 - 11.2015
  • Prepared breakfast and lunch daily by fixing the meals for each of the 17 campers who didn’t bring lunch in one hour or less
  • Improved the accuracy of the meal service from two (2) errors per week to no more than one (1) error per month
  • Cleaned the cooking area once all food was distributed – cleaning standards met the Owner’s standards
  • Organized the 25 campers (ages Infant-9) after completing the daily outside activity and completed a head-count
  • Zero (0) campers were lost during my time of employment
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.

Education

Accounting - Business Administration (Concentration: Accounting)

Huston-Tillotson University
Austin, TX
12.2024

High School Diploma -

Boys Lantin Character High School
Philadelphia, PA
06.2018

Skills

  • Microsoft Word
  • Excel (Pivot Tables & Probability)
  • PowerPoint
  • Teams
  • Outlook
  • Google Docs
  • Slides
  • Forms
  • Money handling abilities
  • Data Collection
  • Time Management
  • Customer Service
  • Problem-Solving
  • Data Entry
  • Team Collaboration
  • Relationship Building
  • Marketing
  • Multitasking
  • Calm and Professional Under Pressure

Volunteer Experience

Men and Women for Human Excellence (MWFHE), Philadelphia, PA, Prepared an average of 30+ food trays for four (4) shelters three days a week

Athletics

Wing Player/Small Forward, Men’s Intercollegiate Basketball Team, Austin, TX, 01/01/22, Present, Elected by my 11 team-mates to represent the team for the Student-Athlete Advisory Committee (SAAC)

Timeline

Driver

Amazon
07.2021 - Current

Camp Counselor

Cheltenham Township
09.2020 - 06.2021

Cashier

Forver 21
07.2018 - 08.2020

Teller

Wells Fargo
05.2016 - 06.2018

Server

Browns Catering
09.2015 - 04.2016

Babysitter

Toria's In-Home Daycare
07.2015 - 11.2015

Accounting - Business Administration (Concentration: Accounting)

Huston-Tillotson University

High School Diploma -

Boys Lantin Character High School

Similar Profiles

CREATE PROFILE
Nasir Scott