Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Office Manager/Home Health Aide
Abundantly Blessed Homecare LLC
Philadelphia, PA
05.2020 - Current
Prepared meals and snacks according to prescribed diets.
Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Maintained confidentiality of patient information at all times as per HIPAA regulations.
Reported any changes in the client's physical or emotional condition to supervisor immediately.
Maintained clean and well-organized environment for client happiness and safety.
Provided training to new hires on office policies and procedures.
Coordinated meetings, conferences, travel arrangements and department activities.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Analyzed data from various sources to identify trends and make recommendations for improvement.
Security Officer
Sovereign Security
Philadelphia, PA
03.2022 - 05.2024
Maintained accurate logs of all security related activities.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Provided escorts for visitors as needed throughout the facility.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Checked for safety hazards and took corrective action when necessary.
Adhered to post orders while maintaining a visible presence around the property.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Behavior Technician
Mercy Fitzgerald Hospital
Upper Darby, PA
01.2017 - 05.2018
Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
Collaborated with families to provide support strategies for home-based interventions.
Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Monitored client's progress towards identified goals through data collection and analysis.
Teacher's Assistant
Little Builders Childcare
Philadelphia, PA
09.2015 - 09.2016
Instructed and monitored students in use and care of equipment and materials.
Supported classroom teacher in managing a diverse classroom of students.
Supervised children and participated with children in activities.
Provided individualized and small group support to reinforce classroom topics and promote student learning.
Acted as a liaison between students and faculty, facilitating communication and understanding.