Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nasir S. Hicks

Houston

Summary

10+ years of experience in a Customer Support Role. Diversified skill set covering customer service support, managerial and customer relations. I have the ability to overcome all obstacles to provide the best solution for any job.

Overview

13
13
years of professional experience

Work History

E- Commerce

AT&T Advertising Solutions
02.2024 - 09.2025
  • Boosted ecommerce sales by developing and implementing innovative digital marketing strategies.
  • Actively participated in ecommerce conferences, webinars, workshops enhancing knowledge of emerging trends and technologies within the field.
  • Monitored competitor activities closely via various tools like price comparisons websites or their own eCommerce stores.
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
  • Trained new representatives on company policies, software systems, and customer interaction strategies.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Apple Technical Support Rep

Kelly Connect Services
03.2018 - 12.2024
  • Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
  • Verifying proper hardware and software configuration and set up
  • Troubleshooting email, wi-fi connectivity and web browser issues
  • Navigating customers through various apps
  • Billing issues
  • Fraud management
  • Remote

General Manager

Zaxbys
05.2012 - 03.2018
  • Promoted from cashier to Assistant Manager then later to General Manager
  • Train all employees on all stations and duties
  • Handle all calls, problems with the store, and customer complaints in a timely fashion.
  • Complete daily food inventories
  • Meet all customer guidelines including service levels, handle time and productivity.
  • Schedule staff shifts to cover peaks and lulls for both employees and managers. Schedule interviews and perform hiring procedures.

Education

Diploma -

The Colony High School
The Colony, Tx
01.2013

Skills

  • Time management effectiveness
  • Fast learner
  • Positive attitude
  • Customer-focused
  • Conflict arbitrator
  • Conscientious and dedicated
  • Excellent communication skills
  • Great work ethic
  • Effective workflow management

Timeline

E- Commerce

AT&T Advertising Solutions
02.2024 - 09.2025

Apple Technical Support Rep

Kelly Connect Services
03.2018 - 12.2024

General Manager

Zaxbys
05.2012 - 03.2018

Diploma -

The Colony High School

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