Hi, I’m
NASIRU FEMI IBRAHIM
Bronx,NY
Summary
Operations professional prepared for leadership role in managing and optimizing program functions. Brings valuable experience in coordinating cross-functional teams and implementing strategic initiatives. Known for strong team collaboration and ability to adapt to changing needs, ensuring reliable and results-driven performance. Proficient in project management and strategic planning.
Professional in program operations with strong track record in leading and optimizing complex projects. Expertise in strategic planning, process improvement, and resource management. Known for fostering team collaboration and driving results-oriented outcomes. Adaptable to changing needs, with strong leadership skills.
Overview
8
years of professional experience
3
Certification
Work History
Project Manager
Job overview
- In inspection of site and various contractor works
- Monitored all safety and security requirements of constructed work and materials
- Responded to dispatched calls and alarms; decided what actions to take based on situation, facts known and position limitations
- Warned violators of rule infractions, such as smoking or carrying forbidden items
- Responsible for assuring that 100% of all situations were resolved without escalation
- Performed gate and roving patrols, prepared incident reports and recommended appropriate follow-up actions
- Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Samaritan Daytop Village
Director of Program Operations
03.2024 - Current
Job overview
- Successfully managed high-profile projects from inception through completion, consistently meeting or exceeding client expectations.
- Established strong relationships with stakeholders, fostering collaboration and enhancing communication channels.
- Navigated complex regulatory landscapes to ensure full compliance with local, state, federal laws governing program administration activities.
- Managed cross-functional teams to ensure successful program delivery within budget and timeline constraints.
- Delivered robust reporting packages that provided key insights into the status of various initiatives, enabling leadership to make well-informed decisions about future program direction.
- Facilitated cross-functional interdepartmental communications resulting in enhanced workflow.
- Conducted regular program evaluations to identify areas for improvement, driving continuous enhancement efforts.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Children's Rescue Fund
Director of Operations Tier 2 DHS
06.2023 - 03.2024
Job overview
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
Children’s Rescue Fund
Operations Security Manager Tier 2 DHS
03.2022 - 06.2023
Job overview
- Provide direct supervisions to the maintenance staff and security staff
- Ensure timely and effective resolutions to maintenance and repair issues to ensure clean, safe, and secure facility
- Provides onboarding training to the new hires
- Ensure emergency calls for security and maintenance/repair issues are resolved effectively and in a timely manner
- Maintain tracking systems for all maintenance-related requests and documents all maintenance and repair work as required by regulatory agencies
- Oversee inventory control systems including monitoring, receiving and storing supplies to ensure security, maintenance and availability necessary for facility Operations and clients services
- Ensure shelter compliance with Callahan decree
- Working with administrative assistant to ensure purchasing and payment of invoices are done in a timely manner
- Conduct Crib age and General unit inspections
- Review, track and document all incident reports follow-up
- Oversee turnover rate and ensure that units are ready for occupancy in a timely manner
- Perform monthly walk-throughs to inspect operations of the facilities, including all major building systems
- Participate in New Resident Orientations and Town Meetings with residents to assure compliance with the NYC Department of Health, NYS Department of Social Services and DHS
- Complete and maintain assigned paperwork, i.e., DHC CARES, Building Compliance, OTDA Audits, entry logs, Universal Shift Reports, Incident reports/ SIU priority and HERO vacancy updates
- Oversee and supervise the Security Team including scheduling and payroll
- Conduct Daily audit of both the safety monitor’s Desk Log, and supervisor Desk Log for accuracy and content
- Prepare employees appraisal and evaluation in a timely and thoroughly manner
- Orchestrated report during inspections by outside agencies DOB, HPD, FDNY and OTDA
- Implemented Security, safety and policy procedures and security plans according to the transitional housing facility
- Processing family new intakes and Nightly Signature Roster
- Responds and update the 4002 notifications in a timely manner
- Follow up facility incidents in CARES system in a timely manner
- Oversee Payroll for the Security Department in a timely manner
- Responds and update facility violations in BCS VIA CARES system
- Prepare and audits incident/Accident report
- Maintain and schedule Van daily usage
- Monitor the facility to ensure OTDA, DHS AND facility rules and regulations are followed
- Oversee, Train and supervise Operations and security staff in the utilization of the DHS Client Assistance and Re-housing System CARES regarding Intake, Check-in new client, Incident Report, and facility Bed Management
- Ensure that the facility occupants are following the OTDA, NYDSS and DHS regulations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Westhab Inc
Shift Supervisor DHS
07.2020 - 01.2022
Job overview
- Train new security employees in all aspects of the facility
- Maintain level of expectation of requirements for security office and traffic intervention
- Assist Facility Manager, preparing and executing fire drills (as well as fires) or in other cases
- Make rounds randomly through the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, etc
- Respond by phone or in person to request assistance from Shift Supervisors at other locations
- Complete assigned paperwork responsibilities (i.e., Log, incident reports, CARES, CPS reports and all other reports)
- Monitor reception area and security at front desk area daily
- Maintain safety and security of clients and staff
- Provide crisis intervention when needed
- Enforce drug free workplace policy and no smoking rules
- Attending and conducting various meetings and training as needed
- Back-up Security Manager as directed
- Check inventory of equipment daily
- Provided leadership in emergencies within the security department
- Fulfills all job responsibilities of a Client Care Monitor
- Perform all related duties as assigned
- Submit and finalize nightly signature roster in CARES
- Bed assignment
- Conduct incident report and placed it in CARES in a timely manner.
GSS Security
Security Field Supervisor
10.2019 - 06.2020
Job overview
- Enforce security policies and procedures in order to maintain a safe environment for staff and visitors.
- Conduct regular site inspections to identify potential safety or security risks.
- Supervise and coordinate security personnel activities to ensure the protection of personnel, property, and information.
- Develop emergency response plans to respond quickly and effectively in case of an incident.
- Investigate suspicious activity and document findings with detailed reports.
- Train new employees on proper security protocols, including access control systems, CCTV monitoring.
- Maintain accurate records of all incidents reported by security personnel.
- Provided security team leadership and contributed to on-call duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Ensure all security systems, like the burglar alarms and CCTV, are working properly
Sera Security Services, LLC
Security Shift Supervisor
05.2018 - 06.2020
Job overview
- Supervises a team of 6 Security Officers responsible for reducing theft
- Ensures the safety of the residents in the building
- Prepares incident reports for the facility
- Fire watches and guards monitoring to identify and react to hazards
- Maintains thorough logs on security events and activities
- Prepare work orders, census and tour report
- Manage and control security command center CCTV.
Allied Universal
Security Guard
01.2018 - 12.2018
Job overview
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Monitored closed circuit television systems.
- Administered first aid when necessary in accordance with training guidelines.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Dampee Construction LTD, Lagos
Procurement Specialist
07.2008 - 11.2013
Job overview
- Purchase goods or services that meet the quantity and quality expectations of the Company
- Evaluate and negotiate contracts with vendors
- Gathering and preparing documents, proposals and purchase terms and conditions from suppliers for the purchasing manager to review
- Track inventory and restock goods when needed
- Manage vendors to include establishing periodic meetings to review services performance and execute any corrective action steps for low performance
- Stay up to date on industry trends and new products
- Compare available goods with industry trends to determine appropriate pricing
- Work with manufacturers to develop and manage continuous improvement on quality, service, and price
- Traveling to and from the supplier’s offices and or designated locations to negotiate contract renewals and to make supplier agreements and to close on sales.
Education
UNIVERSITY OF ILORIN, NIGERIA
Bachelor of science Degree
06.2007
B.Sc. (Hons) from Business Administration
Skills
- Operations Management
- Strategic Planning
- Performance Evaluations
- Team Leadership
- Time Management
- Schedule Preparation
- Verbal and Written Communication
- Staff Management
- Cross-Functional Team Management
- Project planning and development
- Schedule management
- Client relations
- Work flow planning
- Risk management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 28 staff members.
Certification
Fire Guard Security License (F-02 & F-80) Licensed Security Guard, State of New-York – Present 8hrs and 16hrs Security Training Certificates, CPR and First-Aid Certification, Narcan. Mandated Reporting. Fire and Life Safety Director (FLSD) in Few. CPI- Crisis Prevention Intervention.
Languages
English
Full Professional
References
References available upon request.
Timeline
Director of Program Operations
Samaritan Daytop Village
03.2024 - Current
Director of Operations Tier 2 DHS
Children's Rescue Fund
06.2023 - 03.2024
Operations Security Manager Tier 2 DHS
Children’s Rescue Fund
03.2022 - 06.2023
Shift Supervisor DHS
Westhab Inc
07.2020 - 01.2022
Security Field Supervisor
GSS Security
10.2019 - 06.2020
Security Shift Supervisor
Sera Security Services, LLC
05.2018 - 06.2020
Security Guard
Allied Universal
01.2018 - 12.2018
Procurement Specialist
Dampee Construction LTD, Lagos
07.2008 - 11.2013
B.Sc. (Hons) from Business Administration
Project Manager
UNIVERSITY OF ILORIN, NIGERIA
Bachelor of science Degree
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