Mekonnen Holechissa

• Greet and assist residents and visitors, providing information on apartment availability, leasing terms, and community amenities.

• Handle resident inquiries, complaints, and requests promptly and effectively, ensuring high satisfaction levels.

• Manage incoming calls, emails, directing inquiries to appropriate personnel.

• Coordinate apartment tours, showcasing unit features and community facilities to prospective residents.

• Maintain accurate resident records, including lease agreements, maintenance requests, and rent payments using property management software.

• Scheduled appointments and calendars for property managers and leasing agents.

• Assisted in organizing and executing resident events to foster community engagement and satisfaction.

• Handled rent payments, deposits, and maintenance fees accurately and confidentially.

• Supported property managers with administrative tasks such as filing, data entry, and correspondence.

• Monitored the apartment’s cameras in and outside of the complex.

• Performed all assigned tasks.

• - Managed visa application processes, ensuring the accuracy and integrity of data entry for over1,000 applicants monthly
• - Coordinated and tracked digital case files, improving organization and enhancing retrieval times
• - Developed and generated operational reports to support decision-making and identify areas for improvement
• - Utilized automation tools to streamline workflows and reduce processing times by15%
• - Provided administrative support in scheduling appointments and managing appointments using advanced scheduling software
• - Collaborated closely with IT teams to resolve technical issues and optimize system functionality
• - Delivered technical support and staff training to ensure smooth transitions to digital systems