Nasjeer Williams
Brooklyn,USA
Summary
Detail-oriented professional with over 3 years of customer service and administrative experience, seeking a Medical Receptionist role. Skilled in managing phone and in-person interactions, maintaining accurate data, and supporting front-office environments. Organized, clear communicator with a warm presence, ideal for pediatric or dental settings. Recognized for leadership and ensuring smooth daily operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist / Dental Office Assistant
Graham Dental Center
03.2023 - Current
- Streamlined patient intake process, reducing average check-in time by 10 minutes per patient.
- Specialized in dental practice management and front-desk administration.
- Utilized Dentrix software for scheduling, billing, and maintaining accurate patient records.
- Greeted patients warmly and provided exceptional service in both English and basic ASL.
- Verified insurance, scheduled appointments, and ensured a smooth patient experience from arrival to checkout.
Customer Service Representative
Uncommon Goods
09.2021 - 11.2022
- Answered incoming phone calls and assisted customers with order-related questions in a friendly, professional manner.
- Handled billing questions and resolved customer concerns with empathy and efficiency.
- Entered accurate order and customer data into Salesforce and Excel, maintaining organized digital records.
- Supported a fast-paced team environment while delivering a positive customer experience.
Customer Operations Specialist / Shift Lead
Picsolve
04.2016 - 09.2019
- Assisted guests in person at a busy tourist location, helping troubleshoot issues and answer questions in a calm, clear way.
- Stepped in as shift supervisor when needed, delegating tasks and ensuring smooth guest service operations.
- Provided guidance to team members and supported onboarding of new staff with hands-on training.
- Logged customer and transaction data nightly, ensuring organized and accurate records.
- Collaborated with teammates to maintain a smooth flow of service and equipment operation.
Education
Certificate - Cybersecurity Engineering Program
Flatiron School
04.2023
Skills
- Customer service proficiency
- Effective communication skills
- Microsoft Excel
- Accurate data entry
- Front Desk Operations
- Non-medical appointment scheduling
- Friendly and approachable attitude
- Bilingual Communication (English & Basic ASL)
- Team Collaboration
- Proficient in managing multiple tasks
- Team leadership
- Team assistance
- Dentrix Dental Software
- Dental Office Administration
Certification
Flat Iron Cyber Security Bootcamp
Timeline
Receptionist / Dental Office Assistant
Graham Dental Center
03.2023 - Current
Customer Service Representative
Uncommon Goods
09.2021 - 11.2022
Customer Operations Specialist / Shift Lead
Picsolve
04.2016 - 09.2019
Certificate - Cybersecurity Engineering Program
Flatiron School
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