Summary
Overview
Work History
Education
Skills
Timeline
Volunteer Experience
Generic

Nasra Suleiban

WA

Summary

Results-oriented professional with two years of experience spanning research, consultancy, administration, and customer service. Proven track record in managing customer grievances, fostering strong client relationships, and delivering exceptional service to promote lasting satisfaction. Skilled in streamlining operations to drive efficiency and reduce costs, with a focus on effective problem-solving and independent decision-making. Experienced in handling internal and external inquiries, performing diverse administrative duties, supporting floor operations, and enforcing strict security and safety protocols. Recognized for dedication, leadership, and a commitment to organizational excellence.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Overview

8
8
years of professional experience

Work History

Security Officer

Securitus
12.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Customer Service Representative

Swissport USA
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.

Intern

East Africa Community Services
06.2024 - 08.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Explored new technologies and approaches to streamline processes.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Administration Assistant

ERMC
03.2022 - 03.2023
  • Handled logistic matters and coordinated daily errands
  • Maintained Records of the office
  • Created and processed all kinds of office documents
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Collected, validated, and distributed information to employees.

Consulting Research Officer

HASI
02.2018 - 08.2020
  • Liaised between departments to ensure timely dissemination of critical information relevant to ongoing projects.
  • Designed our overall research strategies and different components
  • Communicate and coordinate with different research conducting regarding Data collection, analyses, solutions, scope, and timelines
  • Working knowledge of remote support and field support
  • Provide design direction to our Facility Assistance officers
  • Managed 30 clinical trials over 1 year.
  • Utilized various quantitative and qualitative research methods tailored to specific project objectives.
  • Improved collaborative efforts with interdisciplinary teams, resulting in high-quality research outcomes.

Education

Associate of Applied Science -

Highline Community College
06.2024

Associate of Arts - Management

Diploma in Conflict Management
01.2019

Associate of Arts - Management

Diploma of Secretarial Office Management
01.2018

No Degree - Computer Information Systems

Diploma in Computer Skills
01.2018

Skills

  • Monitoring and Evaluation
  • Data Collection
  • Policy analysis
  • Qualitative Research
  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Customer Relations
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Outlook

Timeline

Security Officer

Securitus
12.2024 - Current

Intern

East Africa Community Services
06.2024 - 08.2024

Customer Service Representative

Swissport USA
03.2023 - Current

Administration Assistant

ERMC
03.2022 - 03.2023

Consulting Research Officer

HASI
02.2018 - 08.2020

Associate of Arts - Management

Diploma in Conflict Management

Associate of Arts - Management

Diploma of Secretarial Office Management

No Degree - Computer Information Systems

Diploma in Computer Skills

Associate of Applied Science -

Highline Community College

Volunteer Experience

  • Team Leader Registration, Parliament, and Presidential Election Poles for National Electoral Commission.
  • Coordinated a Data Entry Supervisor Teamwork for the CSI University Research Department.
  • supported the East African community with a summer program.