Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Timeline
Generic

Nasrin Akter

Long Island City,NY

Summary

Detail-oriented and results-driven IT Specialist with a strong focus on digital accessibility. Skilled in assessing, designing, and implementing accessible technology solutions for diverse user needs, including compliance with WCAG, ADA, and Section 508 standards. Extensive experience in evaluating websites, mobile apps, and enterprise software for accessibility barriers, and collaborating with cross-functional teams to ensure compliance and usability for all users. Passionate about advocating for inclusivity through accessible technology.


  • Over 10 years of experience in the field of information technology with emphasis in Software Quality Assurance, Documentation, and Web Accessibility testing. Extensive knowledge in testing of both Web-Based applications, Desktop applications, mobile appsusing Manual and Automation tools.
  • Use automated testing tools to perform initial scans and identify common accessibility issues.
  • Extend testing efforts to mobile platforms, ensuring that applications and websites are accessible on various devices and screen Sizes.
  • Verify that digital content is accessible across different web browsers to ensure a consistent experience for users.
  • If feasible, involve individuals with disabilities in the testing process to gather real-world feedback and insights on the accessibility of the digital product.
  • Keep abreast of developments in accessibility technologies, tools, and best practices to continuously improve testing methodologies.
  • Advocate for accessibility within the provide training and guidance to other team members to raise awareness and foster a culture of accessibility.
  • Use assistive technologies such as screen readers, voice recognition software, and magnification tools to simulate the experience of users with disabilities.
  • Ensure that digital products comply with relevant accessibility laws and regulations, depending on the region or industry.
  • Excellent knowledge in Section 508 ComplianceQuality Testing.
  • Conversant with all phases of Software Development Life Cycle (SDLC), Development Methodology and Software Testing Life Cycle (STLC) along with excellent analytical, troubleshooting, interpersonal communication, and presentation skill.
  • Extensive experience in Analyzing the documents, requirements, and Data Model to created Test cases, Detail Test Cases, Negative and Positive Scenarios Test Cases, Data validation test cases and upload/executed Test cases in ALM or Quality Center.
  • Participated in Scrum meeting for defects review and status of the project, Performed Smoke test for every new Build, participated in weekly test status meeting and Participated in User Acceptance Testing with End Users.
  • Over 9 Years knowledge on Quality Center/ALM, Defect Management Process, hands on experience with Defect Management Tools and Requirements Traceability Matrix.
  • Knowledge and understanding of Section 508 of the Rehabilitation Act of 1973.
  • Extensive knowledge of Accessibility Guidelines (WCAG), the United States Access Boards' accessibility guidelines and Section 508 of the Rehabilitation Act.
  • Successfully completed DHS trusted certification (TT V.5) from OAST of DHS.
  • Extensive experience in Documentation testing, and Video and Audio testing, Web Content testing using JAWS, NVDA and various other tools such as WAT and ANDI.
  • Experience in HTML, CSS, ARIA & XML and its Accessibility.
  • Extensive knowledge of PDF testing using Adobe Acrobat pro DC and PAC: PDF Accessibility Checker 2.0.
  • Experience in mobile testing (508) using Talkback and Voiceover.
  • Extensive experience in create Voluntary Product Accessibility Templates (VPAT) for 508 testing.
  • Work closely with the Test team, Development team, Requirement team to resolve any outstanding 508 issues.



Overview

7
7
years of professional experience
1
1
Certification

Work History

Accessibility Analyst

ACI Limited
01.2022 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Conduct comprehensive accessibility audits for websites, web applications, and mobile platforms, ensuring compliance with WCAG 2.1, ADA, and Section 508 guidelines.
  • Lead accessibility testing efforts using both manual and automated tools (Axe, Lighthouse, WAVE) to identify and resolve issues related to visual, auditory, and cognitive accessibility.
  • Collaborate with web developers, UX/UI designers, and content creators to ensure accessible design and development practices are integrated early in the project lifecycle.
  • Develop and implement training sessions for developers, designers, and content managers to improve accessibility awareness and best practices.
  • Document accessibility issues, propose solutions, and track progress through issue management systems (Jira, Trello).
  • Assist in the design and development of assistive technologies and accessible features for internal and client-facing applications.
  • Perform comprehensive accessibility evaluations of websites, applications, and documents.
  • Identify accessibility barriers in content and interfaces using tools like WAVE, Axe, and manual testing.
  • Ensure compliance with Section 508 standards and Web Content Accessibility Guidelines (WCAG).
  • Check for compatibility with assistive technologies (screen readers, keyboard navigation, etc.).
  • Test the usability and accessibility of websites, web applications, and mobile apps for users with disabilities.
  • Ensure that all interactive elements (buttons, forms, links) are accessible and operable via keyboard and screen readers.
  • Provide detailed feedback and recommendations for developers to remediate accessibility issues.
  • Work closely with design and development teams to ensure accessibility issues are addressed during the design and development phases.
  • Create detailed reports on accessibility findings, including areas of non-compliance, suggested fixes, and best practices.
  • Maintain documentation of testing procedures and results for future reference.
  • Use both automated testing tools and manual testing methods to evaluate content for compliance with Section 508 standards.
  • Check for visual accessibility, such as color contrast, text size, and alt text for images.
  • Simulate user scenarios to test real-world accessibility issues from a user perspective.
  • Use assistive technologies (screen readers, magnifiers, voice recognition software) to test the effectiveness of digital content.
  • Provide training sessions or create documentation for team members about accessibility best practices.
    Ensure all stakeholders understand the importance of accessibility and the requirements of Section 508.
  • Keep up-to-date with updates to Section 508, WCAG, and other relevant accessibility laws and guidelines.
    Implement best practices and new tools as they become available.
  • Assist in obtaining accessibility certifications, such as VPAT (Voluntary Product Accessibility Template), for products and services.
  • Review and test multimedia content (videos, audio files) for accessibility, ensuring proper captioning, transcripts, and other accessible formats are available.

Accessibility Analyst

RS Systems
12.2019 - 12.2021
  • Test websites, web applications, and digital content to ensure compliance with Section 508 accessibility requirements.
  • Perform both manual and automated testing using tools like Axe, WAVE, and JAWS to identify accessibility issues.
  • Ensure that all digital content adheres to Section 508 guidelines, as well as WCAG (Web Content Accessibility Guidelines) standards for accessibility.
  • Verify that all content is usable by individuals with disabilities, including those using screen readers, magnification software, and other assistive technologies.
  • Test digital platforms for compatibility with various assistive technologies such as screen readers (JAWS, NVDA), screen magnifiers, and voice recognition software.
  • Check keyboard navigation, alternative text for images, and color contrast to ensure accessibility.
  • Document and report all accessibility issues discovered during testing, including specific violations of Section 508 guidelines and other standards.
  • Provide detailed feedback, including recommendations for remediation and best practices.
  • Work closely with developers, designers, and content creators to provide guidance on fixing accessibility issues.
    Ensure that issues identified in the testing phase are resolved effectively and retested to verify compliance.
  • Generate reports and maintain documentation for all testing procedures, issues, and solutions.
  • Provide clear, actionable recommendations for improving accessibility and ensuring ongoing compliance with Section 508.
  • Collaborate with cross-functional teams, including designers, developers, and project managers, to ensure accessibility is considered during every phase of the project.
  • Participate in project planning to ensure accessibility goals are incorporated early in the development.
  • Conduct training sessions and workshops to educate team members on Section 508 compliance and accessibility best practices.
  • Provide resources and tools to help team members improve their understanding of accessibility requirements.
  • Ensure digital content is accessible across various platforms, including websites, mobile apps, and multimedia content (videos, PDFs, etc.).
  • Check that all formats, including interactive forms and multimedia, are accessible to individuals with disabilities.
  • Continuously monitor changes to Section 508 and other relevant accessibility guidelines, such as WCAG 2.0/2.1, to ensure compliance.
  • Simulate real-world user scenarios to ensure that accessibility issues are addressed from the user's perspective.
  • Test for visual, auditory, and cognitive accessibility issues, ensuring that the product is inclusive and usable by all individuals.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Streamlined reporting processes, significantly reducing time required to generate insights.
  • Optimized operational efficiency by redesigning workflow processes.
  • Enhanced report accuracy, conducting thorough data audits on regular basis.
  • Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
  • Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
  • Facilitated workshops on data visualization tools, enhancing team's reporting capabilities.
  • Influenced product development decisions by providing detailed market analysis reports.
  • Improved team collaboration with implementation of new communication tools.
  • Spearheaded project to integrate new analytics software, boosting data analysis capabilities.
  • Increased customer satisfaction by analyzing feedback and implementing necessary changes.
  • Drove revenue growth by identifying underperforming areas and recommending solutions.
  • Conducted in-depth market analysis to identify trends, guiding strategy adjustments for competitive advantage.
  • Enhanced data accuracy by meticulously validating and updating customer information in database.
  • Developed comprehensive training materials for new analysts, improving onboarding efficiency.
  • Enhanced customer engagement by analyzing behavior patterns and suggesting targeted marketing strategies.
  • Led team in developing predictive model that forecasted trends, informing business decisions.
  • Streamlined data collection methods to improve speed and accuracy of analysis.
  • Improved financial forecasting, meticulously analyzing past and current financial data.
  • Increased operational transparency by developing and implementing new reporting framework.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Frequently inspected production area to verify proper equipment operation.

Web Accessibility Consultant

VSP Vision Care
03.2018 - 01.2019
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Conduct comprehensive accessibility audits for websites, web applications, and mobile platforms, ensuring compliance with WCAG 2.1, ADA, and Section 508 guidelines.
  • Lead accessibility testing efforts using both manual and automated tools (Axe, Lighthouse, WAVE) to identify and resolve issues related to visual, auditory, and cognitive accessibility.
  • Collaborate with web developers, UX/UI designers, and content creators to ensure accessible design and development practices are integrated early in the project lifecycle.
  • Develop and implement training sessions for developers, designers, and content managers to improve accessibility awareness and best practices.
  • Document accessibility issues, propose solutions, and track progress through issue management systems (Jira, Trello).
  • Assist in the design and development of assistive technologies and accessible features for internal and client-facing applications.
  • Provided accessibility consulting services for small-to-medium businesses, non-profits, and educational institutions to help them meet WCAG standards and ensure inclusive web experiences.
  • Performed detailed accessibility assessments for client websites and mobile applications, providing clear, actionable reports and solutions.
  • Guided teams through the remediation process, from front-end code modifications to creating accessible digital content.
  • Trained content creators on producing accessible multimedia, including captions, transcripts, and properly structured documents.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

Education

Bachelor of Science - Bachelor of Science

National University of Bangladesh
Mymensingh Bangladesh
04-2010

Skills

    Methodologies: Waterfall, Agile, Scrum

    Defect Tracking Tools: ALM, Jira, Team Track

    Screen Reader: JAWS, NVDA, ChromeVox, Voiceover

    Testing Tools: WAT, ANDI, WAVE, AMP, AXE, Color Contrast Analyzer, Adobe Acrobat Pro

    Web Technologies: HTML, CSS

Certification

DHS Trusted Tester Program (In progress)

Certification on JAWS (In progress)

Work Authorization

U.S. Citizen

Timeline

Accessibility Analyst

ACI Limited
01.2022 - Current

Accessibility Analyst

RS Systems
12.2019 - 12.2021

Web Accessibility Consultant

VSP Vision Care
03.2018 - 01.2019

DHS Trusted Tester Program (In progress)

Certification on JAWS (In progress)

Bachelor of Science - Bachelor of Science

National University of Bangladesh
Nasrin Akter