Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nasrin Chowdhury

Warren,MI

Summary

Dynamic and results-driven professional with a strong background in team leadership and customer service at Dunkin' Donuts. Proven ability to enhance team performance and resolve customer issues effectively. Skilled in cash handling and training, fostering a positive work environment while ensuring operational efficiency. Committed to delivering exceptional service and maintaining high standards.

Overview

15
15
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
10.2007 - 12.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Cashier

Target
05.2004 - 02.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

No Degree - Teaching

Pccc College
Paterson, NJ

High School Diploma -

JFK High School
Paterson, NJ
06-2005

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Training assistance
  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Flexible schedule
  • Creative problem solving
  • Teamwork

Languages

Bengali
Full Professional

Timeline

Shift Leader

Dunkin' Donuts
10.2007 - 12.2018

Cashier

Target
05.2004 - 02.2007

No Degree - Teaching

Pccc College

High School Diploma -

JFK High School

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Nasrin Chowdhury