Nasrin Chowdhury
Warren,MI
Summary
Dynamic and results-driven professional with a strong background in team leadership and customer service at Dunkin' Donuts. Proven ability to enhance team performance and resolve customer issues effectively. Skilled in cash handling and training, fostering a positive work environment while ensuring operational efficiency. Committed to delivering exceptional service and maintaining high standards.
Overview
15
15
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Totowa, NJ
10.2007 - 12.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Cashier
Target
Fairfield, NJ
05.2004 - 02.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
No Degree - Teaching
Pccc College
Paterson, NJHigh School Diploma -
JFK High School
Paterson, NJ06-2005
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Flexible schedule
- Creative problem solving
- Teamwork
Languages
Bengali
Full Professional
Timeline
Shift Leader
Dunkin' Donuts
10.2007 - 12.2018
Cashier
Target
05.2004 - 02.2007
No Degree - Teaching
Pccc College
High School Diploma -
JFK High School