Nasrin Shultana
Jamaica,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Personal Assistant
Public Partnerships LLC
03.2025 - Current
- Acted as the first point of contact and set appointments for prospective clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with service advisors and potential customers.
- Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
- Handle complaints and questions, and re-directed calls to other team members.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted clients with physical therapy exercises.
- Assisted clients or patients with daily activities by helping with bathing, grooming, dressing, and meal preparation.
- Developed and implemented individual care plans tailored to the needs of each client.
- Preserved patient safety by following safety protocols.
- Helped clients to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Provided emotional support and companionship to clients.
- Developed and implemented activities to improve clients' quality of life.
- Maintained the entire family's schedule and organized events.
- Encouraged clients to take part in activities tailored to individual needs.
- Monitored and reported any changes in clients' physical and mental health.
- Assisted with medication management.
- Liaised with key accounts to deliver targeted administrative household support.
- Completed household tasks by assisting with laundry, light housekeeping, and grocery shopping.
- Coordinated appointments with medical professionals.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills, and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matters.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion in handling confidential information.
Personal Care Assistant
Marks Home Care
06.2022 - 02.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Cashier
Wendy's
07.2005 - 06.2011
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at the beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Botany
National University Of Bangladesh
Dhaka, Bangladesh01-2004
Skills
- Employee training
- Application Review
- Verbal and written communication
- Excellent work ethic
- Leadership
- Teamwork
- Training & Development
- Customer Service
- Data verification
- Microsoft office, Excel software proficiency
Timeline
Personal Assistant
Public Partnerships LLC
03.2025 - Current
Personal Care Assistant
Marks Home Care
06.2022 - 02.2025
Cashier
Wendy's
07.2005 - 06.2011
Bachelor of Science - Botany
National University Of Bangladesh
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