Nasrin Wahide
Burke,USA
Summary
Dedicated and detail-oriented Administrative Assistant with strong knowledge of general office procedures and a proven track record in customer service and administrative support. Hard-working, multi-tasking professional with excellent skills in telephone communication, scheduling, and documentation.
Overview
24
24
years of professional experience
Work History
Administrative Assistant / Dispatcher
City Tech Heating and Cooling
04.2023 - Current
- Answered inbound calls, emails, and messages from customers professionally
- Scheduled service appointments and dispatched HVAC technicians
- Explained services, warranties, and maintenance plans to clients
- Maintained accurate customer records, job notes, and schedules
- Followed up with customers to ensure satisfaction
- Resolved customer complaints or escalated as necessary
- Coordinated between technicians, sales, and management
- Processed payments, invoices, and handled administrative tasks
Lord & Taylor
10.2012 - 10.2016
- Priced and tagged merchandise
- Helped customers locate products and checked availability
- Built lasting customer relationships
- Recommended accessories and complementary items
- Processed returns and provided selection assistance
- Promoted products and identified prospective customers
- Negotiated prices and prepared sales agreements
- Followed up with clients to maintain relationships
- Monitored store security and managed merchandise display.
Macy’s
Fairfax, VA
01.2002 - 05.2009
- Provided customer assistance and maintained records
- Increased sales through upselling and personalized service
- Advised on purchases and promoted products
- Restocked and organized merchandise
Cashier
Bed Bath & Beyond
Fairfax, VA
- Processed transactions at register and customer service desk
- Issued receipts, refunds, and handled returns
- Assisted customers with inquiries and store policies
- Managed bagging, boxing, and gift-wrapping
- Handled all types of payments accurately
General Office Clerk / Translator
Motion Matters
- Translated documents and live presentations from Dari to English
- Arranged concurrent interpretation during corporate meetings
- Translated legal, corporate, and website materials
- Maintained confidentiality with sensitive information
- Created high-quality reports, presentations, and spreadsheets
Education
Associate Degree - General Science: Management
Northern Virginia Community College
Annandale, VA01.1997
Associate of Business Administration - Office Management
Northern Virginia Community College
VirginiaSkills
- Administrative Support
- Customer Service
- Scheduling & Calendar Management
- Office Equipment Operation
- Internet Research & Reporting
- Procurement & Inventory Management
- Data Entry & Typing
- Filing
- Forms Management
- Chart Management
- Contract Handling
- Benefits Processing
- Microsoft Office Suite
- Reception & Telephone Handling
- Transcription
- Translation
- Sales & Marketing Support
- Special Event Coordination
Timeline
Administrative Assistant / Dispatcher
City Tech Heating and Cooling
04.2023 - Current
Lord & Taylor
10.2012 - 10.2016
Macy’s
01.2002 - 05.2009
Cashier
Bed Bath & Beyond
General Office Clerk / Translator
Motion Matters
Associate Degree - General Science: Management
Northern Virginia Community College
Associate of Business Administration - Office Management
Northern Virginia Community College
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