Nasser Saleh
Licensed Realtor & Mortgage Loan Originator
Dearborn Heights,Michigan
Summary
Highly organized with good time management. Exceptional written and oral communication. Healthcare experience include working directly with patients being a medical assistant, Senior medical biller ICD 9 coder, and office manager. (9.5 Years experience working in healthcare) (15+ Real Estate Industry)
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Licensed Mortgage Loan Officer
Momentum Financial Services
Dearborn, MI
04.2022 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Fielded customer complaints and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Licensed Real Estate Agent
Keller Williams Legacy Realty
Dearborn, MI
03.2022 - Current
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Reviewed market research data and changed sales plans accordingly.
- Advertised client properties through websites, social media and real estate guides.
Business Owner/Manager (Sold 3/2022)
Advanced Vapors
Allen Park, MI
09.2017 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns .
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Point of contact in Hardware troubleshooting & repair.
- Managed controllable P&L line items to improve margins.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Served as primary point of contact for support relating to owned solutions and products.
- Answered live online chats to give quick answers and solve problems faster.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Senior Medical Biller/Manager
Advanced Medical Center
Dearborn, MI
06.2015 - 11.2017
- Athena (cloud-based practice management, EHR, Medical billing software)
- IPro (Continuous glucose monitoring device) uploading data to CareLink.
- DEXA (Performing bone density exam on patients & uploading results to chart).
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reviewed patient records, identified medical codes and created invoices for billing purposes .
- Prepared billing statements for patients and verified correct diagnostic coding .
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Trained new employees on multiple medical billing programs and data entry software.
- Delivered timely and accurate charge submissions.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Collected payments and applied to patient accounts.
- Set up and maintained new electronic billing system.
- Posted surgical charges for practice providers.
- Filed and updated patient information and medical records.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Posted payments and collections on regular basis.
- Created procedures for system monitoring, recovery, backup and optimization.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Pharmacy Manager
Goddard Discount Pharmacy
Taylor, MI
08.2014 - 04.2015
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Rental Property Manager
Self-Employed Personal Investments
Inkster, Dearborn, MI
02.2009 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
- Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
- Prepared, submitted and acted within property budget to increase profit margin.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Communicated regularly with tenants to achieve satisfaction with facility and services.
Medical Biller and Coder
Advanced Medical Center
Dearborn, MI
03.2007 - 05.2013
- Medical Billing software Kareo (6+ years experience)
- Reviewed outpatient/inpatient records and interpreted documentation to identify diagnoses and procedures.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Posted and adjusted payments from insurance companies.
- Promptly sent out and posted all medical claims.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Precisely evaluated and verified patient benefits and eligibility.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Education
Licensed Loan Officer - Mortgage Lending
Rocket Mortgage
Detroit, MI 12.2021 - 02.2022
Licensed Real Estate Agent - Real Estate
Michigan Institute of Real Estate
Southfield, MI 10.2021 - 11.2021
High School Diploma -
Crestwood High School
Dearborn Heights, MI 08.2005 - 05.2009
Skills
Strategic planning
Policies and procedures
Staff Management
Contract Management
Schedule Optimization
Project Management
Negotiation
Business administration
Verbal and Written Communication
Improvement initiatives
Patient, Pleasant, Persistent
Self Disciplined & Motivated
Exceptional Client Service
Complaint Resolution
Efficient multitasking
Dependable and Reliable
Problem-solving skills
On time execution
Adaptable
Real estate law
Lending
Business consultant
Home inspections
Additional Information
Interested in a Lifelong career.
Timeline
Licensed Mortgage Loan Officer
Momentum Financial Services
04.2022 - Current
Licensed Real Estate Agent
Keller Williams Legacy Realty
03.2022 - Current
Licensed Loan Officer - Mortgage Lending
Rocket Mortgage
12.2021 - 02.2022
Licensed Real Estate Agent - Real Estate
Michigan Institute of Real Estate
10.2021 - 11.2021
Business Owner/Manager (Sold 3/2022)
Advanced Vapors
09.2017 - 03.2022
Senior Medical Biller/Manager
Advanced Medical Center
06.2015 - 11.2017
Pharmacy Manager
Goddard Discount Pharmacy
08.2014 - 04.2015
Rental Property Manager
Self-Employed Personal Investments
02.2009 - Current
Medical Biller and Coder
Advanced Medical Center
03.2007 - 05.2013
High School Diploma -
Crestwood High School
08.2005 - 05.2009