Nastasha Gilliam
Brooklyn,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
School Bus Dispatcher
All American School Bus Corp
06.2023 - Current
- Managed and coordinated daily operations of the bus network, including scheduling and dispatching bus drivers/Attendants, monitoring vehicle performance, and responding to any concerns.
- Utilized the OPT and GPS system to Effectively communicates key information with all relevant partners (schools, employees, other dispatcher, manager) In a timely and appropriate manner.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Assistant Manager of Operations
All American School Bus Corp
06.2023 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Patient Care Coordinator
Summit CityMD
11.2021 - 10.2022
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed up to 50 Customer calls per day.
School Bus Attendant
First Step Trans Inc
02.2014 - 04.2015
- Assisted special needs children onto the school bus (autistic, mentally disabled, and children restricted to wheelchairs).
- Assisted the driver with monitoring and Insured the safety and well-being of each student on each transportation trip, to and from school.
- Documented, recorded attendance, and reported any incidents that may have occurred on the bus to the appropriate party.
Education
GED -
Brooklyn Adult Learning Center
Brooklyn04.2013
Skills
- Excellent Verbal and Written Communication
- Creative Problem Solving
- Accurate Data Entry Skills
- Knowledge of OPT and GPS System
- CRM
- Dispatch software
- Complaint Resolution
- Evacuation management
- Emergency Response
- Cleaning skills
- Passenger safety
- Planning and Coordination
- Flexible and Adaptable
Timeline
School Bus Dispatcher
All American School Bus Corp
06.2023 - Current
Assistant Manager of Operations
All American School Bus Corp
06.2023 - Current
Patient Care Coordinator
Summit CityMD
11.2021 - 10.2022
School Bus Attendant
First Step Trans Inc
02.2014 - 04.2015
GED -
Brooklyn Adult Learning Center
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