Nastasia Haick
Tampa,FL
Summary
Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Exceptional understanding in ICD-10CM,CPT, HCPCS 2, Medical Terminology, And Anatomy and Physiology
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Intern
Florida Medical Clinic
Tampa, FL
11.2023 - Current
- Answered customer inquiries regarding billings, payments, account status
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Performed insurance verification, pre-certification and pre-authorization.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Answered inbound calls to schedule appointments,questions patients had
- Ran the front desk checking in and out patients
Shift Leader
ABC Fine Wine & Spirits
Tampa, FL
09.2021 - Current
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved customer complaints promptly and professionally.
- Monitored operations and reviewed records and metrics to understand company performance.
- Coached team members to increase productivity and reduce workplace accidents.
- Checked orders for quality and completeness.
- Identified needs of customers promptly and efficiently.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted in training new employees on shift operations.
- Maintained positive working relationship with fellow staff and management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
General Manager
Dunkin' Brands
Tampa, FL
08.2019 - 09.2021
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Led employee evaluations with constructive feedback to boost performance.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Education
High School Diploma -
Gaither High School
Tampa, FL06.2015
CPC-A - Medical Coding And Billing
Erwin Technical College
Tampa, FLSkills
- Positive Attitude
- Team Motivation
- Problem-Solving
- Strong Verbal and Written Communication
- Patient Data Identification
- Medical Terminology
- Certified Professional Coder
- Attention to Detail
- Appointment Scheduling
- Patient Data Coding
- Medical Translation
- Patient Information Verification
- Billing Procedures
- Compliance Verification
- ICD-10 Coding
- Insurance Verification
- HIPAA Compliance
Certification
- AAPC Certified
Timeline
Student Intern
Florida Medical Clinic
11.2023 - Current
Shift Leader
ABC Fine Wine & Spirits
09.2021 - Current
General Manager
Dunkin' Brands
08.2019 - 09.2021
High School Diploma -
Gaither High School
CPC-A - Medical Coding And Billing
Erwin Technical College
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