Nastasia Smith-Williams
Brooklyn,NY
Summary
Skilled administrative team member recognized for high productivity and efficient task completion with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with a friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Caremax Medical Centers
Brooklyn , New York
02.2024 - Current
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for medical office.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Patient Care Associate Surgical Clinic
Bellevue Hospital NYCHHC
New York, NY
07.2022 - 02.2024
- Performed basic clerical tasks such as answering phones, filing documents, scheduling appointments or preparing charts.
- Collected specimens from patients for laboratory testing purposes following proper safety protocols.
- Participated in interdisciplinary team meetings to discuss patient care plans and updates.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Instructed new employees on proper techniques of performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout our surgical clinics.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Checked patients in and out while scheduling appointments for upcoming visits
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
BLS (Basic Life Support)
American Heart Association
Brooklyn, NY08-2023
EKG, Phlebotomy, PCT And PCA
Access Careers
Brooklyn, NY01-2022
Dialysis Technician
New York Medical Career Training Center
Flushing, NY04-2019
Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2015
GED -
Kingsborough Community College of The City University of New York
Brooklyn, NY04-2014
Data Management Technology
Heart Trust NTA
Jamaica W.I07-2006
Skills
- HIPAA Compliance
- Medical Terminology
- Office Administration
- Appointment management
- Documentation
- Telephone Etiquette
- Co-payment collection
- Microsoft Office
Timeline
Medical Receptionist
Caremax Medical Centers
02.2024 - Current
Patient Care Associate Surgical Clinic
Bellevue Hospital NYCHHC
07.2022 - 02.2024
BLS (Basic Life Support)
American Heart Association
EKG, Phlebotomy, PCT And PCA
Access Careers
Dialysis Technician
New York Medical Career Training Center
Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
GED -
Kingsborough Community College of The City University of New York
Data Management Technology
Heart Trust NTA
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