Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nastassia Butler

Atlanta

Summary

Knowledgeable VIP Server with proven track record in providing exceptional VIP service. Skilled in creating memorable experiences through attentive and personalized interactions. Demonstrated expertise in teamwork and adaptability to meet dynamic client needs.

Overview

6
6
years of professional experience

Work History

VIP Bottle Server

Republic
03.2019 - 10.2020
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.

VIP Bottle Server

Ace of Clubs
10.2020 - 12.2020
  • Maintained a clean and organized table area for optimal customer satisfaction.
  • Mastered menu knowledge, allowing for accurate order-taking and speedy service.
  • Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.

VIP Bottle Server

Azule
12.2020 - 07.2022
  • Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
  • Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
  • Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
  • Provided personalized recommendations based on customer preferences, resulting in increased sales and repeat business.
  • Provided excellent communication and conflict resolution skills when dealing with dissatisfied customers, ultimately preserving the venue''s reputation.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.

VIP Bottle Server

Babylon Cafe
07.2021 - 08.2022
  • Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
  • Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
  • Maximized efficiency by collaborating effectively with security personnel regarding VIP entry procedures and potential issues within the establishment.
  • Supported management goals by participating in staff meetings, providing valuable feedback and suggestions for improvement.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.

Server

Revel
05.2021 - 11.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Suite Lounge
05.2021 - 11.2021
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

VIP Bottle Server

NRG
07.2021 - 01.2024
  • Utilized interpersonal skills to establish rapport with customers from diverse backgrounds, cultivating an inclusive environment.
  • Contributed to team success by cross-training in various roles such as bartender or hostess when needed.
  • Anticipated guest needs and provided proactive service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.

Server

Mandolins Kitchen
09.2022 - 10.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.

VIP Bottle Server

Penthouse Restaurant and Lounge
06.2023 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
  • Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.

Education

Associate of Science - Nursing

South College
Atlanta, GA
08-2026

Skills

  • Strong work ethic
  • Venue promotion
  • Exceptional customer service
  • Stress tolerance
  • Alcohol awareness
  • Professional appearance
  • VIP clientele handling
  • Customer service
  • Outstanding communication
  • Cash handling

Timeline

VIP Bottle Server

Penthouse Restaurant and Lounge
06.2023 - Current

Server

Mandolins Kitchen
09.2022 - 10.2023

VIP Bottle Server

Babylon Cafe
07.2021 - 08.2022

VIP Bottle Server

NRG
07.2021 - 01.2024

Server

Revel
05.2021 - 11.2021

Server

Suite Lounge
05.2021 - 11.2021

VIP Bottle Server

Azule
12.2020 - 07.2022

VIP Bottle Server

Ace of Clubs
10.2020 - 12.2020

VIP Bottle Server

Republic
03.2019 - 10.2020

Associate of Science - Nursing

South College

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