Nastassia Collins
Orlando,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach.
Overview
12
12
years of professional experience
Work History
General Manager
Ashley Furniture
Melbourne , FL
04.2021 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty. Managed, schedules, payroll and training schedules.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Assistant Manager
Tapestry
Orlando , FL
06.2019 - 04.2021
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. location required two offsite locations.
- Oversee Brickwork platform. amplified our clientele business 10% increase in store traffic. Created a VIP experience. Planned community outreach events. corporation parties and internal guest accommodations.
- oversee Porter program. Digital platform for guest reviews within the store. translated in over 7 different languages using different software programs.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coordinated a weekly/monthly training regiment to help associate development.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Create internal guest satisfaction. Planned team-building exercises to increase employee performance and job satisfaction.
General Manager
Michael Kors
Augusta, GA
01.2017 - 06.2019
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Oversee online order fulfillment within store. increase company profitability. maintained two separate budget within store. Omi channel fulfillment and in-store.
- Execute LP Audits within the store and adhere to a score greater than 88%. Create a spreadsheet for all negative on hand and work closely with LP to prevent internal and external shrink.
- Work closely mentoring employee by demonstrating proper ethics while adhering to policies and procedure. teaching how to provide honorary customer service above and beyond company standard.
- schedule coordinator, follows budget guidelines, schedules according to business event and product roll out.
- Facilitate meeting to discuss roadblocks. Create action plan and follow through with staff. provide feedback to RD,
- maintain consistent documentation for employee developmental plans, observations, coaching conversations and time and attendance.
Assistant Manager
J-jill / GA Military Ambassador
Augusta , FL
09.2015 - 01.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- training provided in areas of: people management, hiring, recruiting, training, store operations, inventory management, goal setting, coaching, counseling and human resources.
- GA Military-
- student counsel - plagarism committee.
- organized military events for spouse enrollment.
- classroom resource center power point
- college algebra tutoring coordinator.
General Manager
Tapestry
Augusta , GA
09.2014 - 01.2015
- Directed successful operational turnaround for Q4. Ended positive to quarterly budget- 250 store closing that terminated the position.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- executed all planograms for new placement. Ensure execution of staff training for merchandise.
- demonstrates strong leadership capabilities and excel in delivering exceptional customer service. Drives results through peers and react to in the moment business opportunities.
- manage all activities necessary to efficiently operate store and provide prompt and courteous service.
Assistant Manager /talent Ambassador
Michael Kors
Orlando, FL
07.2012 - 09.2014
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Propelled continuous improvements and strategically capitalized on current market trends.
Co-manager
Fossil Flagship Store
Orlando , FL
01.2010 - 07.2012
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associate of Science - Pre-nursing / Concentration Mathematics
Eastern State College
Palm Bay FL05.2018
Skills
- Management Training
- Problem Anticipation and Resolution
- Sales Tracking
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Business Leadership
- Originality and Creativity
- Mathematical Calculation and Reasoning
- Performance Improvement
- Strategic Vision
- Customer Relations
- Guest Satisfaction
- Process Development and Streamlining
Timeline
General Manager
Ashley Furniture
04.2021 - Current
Assistant Manager
Tapestry
06.2019 - 04.2021
General Manager
Michael Kors
01.2017 - 06.2019
Assistant Manager
J-jill / GA Military Ambassador
09.2015 - 01.2017
General Manager
Tapestry
09.2014 - 01.2015
Assistant Manager /talent Ambassador
Michael Kors
07.2012 - 09.2014
Co-manager
Fossil Flagship Store
01.2010 - 07.2012
Associate of Science - Pre-nursing / Concentration Mathematics
Eastern State College
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